Hubble Contacts was created to make contact lenses accessible and affordable to as many people as possible. Over the years, we have expanded our product selection to include a range of private-label, high-quality contact lenses. We also offer well-known brands like Acuvue 1-Day Moist, Acuvue Oasys, Biotrue ONEday, and Bausch + Lomb Ultra.
Hubble Contacts (hubblecontacts.com) has 8,157 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Also known as
hubblecontacts.com
Website
hubblecontacts.com
Category
Vision & Hearing
Listed on Five Star Index
2026
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The company replied to 61% of reviews.
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Most recent review: October 2026.
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Like a lot of people on here I was mis-sold a 'free' trial which charged me for a whole months of lenses before I even had a chance to try my lens trial. Took a week of emails and calls to their very rude and useless customer service to finally get a refund.
Stay away from this company - they are truly terrible.
would give zero stars if I could.
CH
Christiana
Has been a great venture with Hubble
Has been a great venture with Hubble. Reasonable disposable and affordable. Highly recommend
KK
Ketan K.
Unwilling signed up = robbed
Unwilling been signed up for subscription after applying for "free" trial.
I was advised I can only return them if the shipment packaging remains unopened. However, when receiving a parcel it is required to be open to know what's inside, especially if it something unexpected. The boxes of contacts remain unopened with the seal in tact let alone the contents being as they were. Product is 100% fit for resale yet a return and refund is not being accepted under the pretence of being for "medical purposes".
These contacts are 3x as expensive as my regular provider and Hubble are also refusing to cancel my subscription via email notification, they apparently require and phone call to advise of cancellation.
I feel robbed and I am left out of pocket being forced into paying for something that I do not want or was not willing subscribed as it is probably in some small print somewhere.
AVOID AVOID AVOID
DI
Diane
My contacts were often misshaped and…
My contacts were often misshaped and had to be thrown away and my prescription was often incorrect.
Response from Hubble ContactsMar 27, 2019
Hi Diane,
Thank you for taking the time to leave this review. I can see that you've been in touch with our team about card issues, but you have not mentioned that you received incorrect lenses or lenses that were defective. We take quality issues very seriously, and we would like to look into this and find out more. Please send an email about this issue to [email protected] at your earliest convenience.
Best,
Vanessa
PA
Pamela
Overall a positive way to buy contacts
Overall a positive way to buy contacts. Comfortable.
Staff are responsive if there’s a question or issue.
Response from Hubble ContactsMar 27, 2019
Hi Pamela,
Thank you for taking the time to leave this review. I'm so happy to hear that you're having a pleasant Hubble Contacts experience, and that our team has been helpful! We're here if you have any questions!
Best,
Vanessa
CA
Catherine
Excellent customer service and great…
Excellent customer service and great product!
Response from Hubble ContactsMar 27, 2019
Hi Catherine,
Thank you for taking the time to leave this review. I'm so happy to hear that our team has been helpful and that you're liking the lenses! We're always happy to hear great feedback.
Best,
Vanessa
IF
Ian F.
Seriously this is a fraudulent…
Seriously this is a fraudulent organisation. Firstly they sent me the wrong contacts then billed me extra for them over and above what they advertised and what I agreed. Shoddy, slippery and extremely dodgy, avoid these sharlatans.
Response from Hubble ContactsMar 27, 2019
Hi Ian,
Thank you for taking the time to leave this review. I'm sorry to hear that you were surprised by the subscription charge, and that you received lenses that were different to what you ordered. We would like to look into this and make things right. Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" at your earliest convenience.
Best,
Vanessa
NP
Nick P.
Lenses are not at all worthy of daily…
Lenses are not at all worthy of daily disposables, I tried the trial pack first, wasn't happy at all, I contacted them to make sure I didn't receive any more and told them to cancel the continuous card payment, neither of these were done and they requested a £27 payment sending my bank account overdrawn, incurring charges, I emailed them again and they said they can't stop the payment or refund me as the lenses have been dispatched, not my fault I said, I have had to contact them again to tell them to cancel the request for the payment, had nothing back, it has left me unable to use my account because of the overdraft, please please, don't use this company, the original email I received back asked me for a review of how this girl had handled my query at the bottom saying she is very fond of music and dancing and can sing Anime Tunes perfectly, what the hell..!!!! they running a dating site too..?... AVIOD AVOID..
Response from Hubble ContactsMar 27, 2019
Hi Nick,
Thank you for taking the time to leave this review. I am so sorry to hear that you have had some trouble cancelling your subscription. I would like to look into this and see what we can do to make this right. Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" at your earliest convenience.
Best,
Vanessa