Rosi Y.
Terrible customer service
Lenses hurt and too fiddly to put in so decided not to continue beyond £1 trial box. I didn't realise that the trial was also a secret subscription service (they kept that hidden) so Hubble debited my Paypal £27. When I queried it they said I had to return the new box of lenses for a refund. But I didn't have any lenses! So I had no way of getting a refund as I had no lenses to return. Hubble refused to refund my £27 even though I hadn't received any goods. Eventually the lenses turned up - a week later. Now I have to return them to Holland and no doubt wait 28 days to get a refund. Terrible customer service and disingenuous subscription service. Very underhand. Don't bother with Hubble unless you are certain you want to be debited money and not receive goods.
Response from Hubble ContactsAug 30, 2019
Hi there, Thank you for taking the time to leave this review. I'm so sorry to hear that the subscription charge came as a surprise to you, as we make our subscription information available on our website and during the sign-up process. I'd like to find out more about what happened and make sure that you have all the information you need to be refunded. Please email [email protected] with the subject line "ATTN: Trustpilot" so that I can investigate further. Best, Samantha




