Hubble ContactsReviews of hubblecontacts.com

Keep falling out

These were the most uncomfortable and painful contacts I've ever used. They dried out in my eyes in less in a matter of hours and I constantly felt like there was something scratching my eyeballs. When I called to cancel I was told that I could put my subscription on a hold or delay- I had to request a full cancellation 4 times before they would actually complete my request.

Beware of the returns policy. Same as all the below, not clear that I was signed up to receive monthly contact lenses and hadn't even started my trial yet. Beware they are the only company I know that will not receive returned goods and therefore issue refunds because of the outer postage package being opened! Do not sign up to this company and service

Second month that I am trying to cancel my subscription. They don't care that you don't like the product. THey just keep taking my money and sending me that crap. Contacted on Facebook, they gave me some phone numbers to call for subscription cancelation. NO ONE answers! Not US support not EU support. No one. Then I transferred all my money to another bank account that is not connected to Hubble. They tried to get subscription money from me but they could not because there was no money. I thought that because there is no money the subscription will automatically cancel. BUT NO!! A client sent me payment and at that same second I received clients money, Hubble just took from me a subscription FEE. ARE YOU SERIOUS? I don't want your crappy lenses, they are very low quality! I want a REFUND and subscription cancelation. I am from EU and Im saying this because looks like you have 2 support teams one in US and one is in EU. And by the way - one of those numbers Hubble gave me is not even existing.

I signed up for the free trial before I went on vacation I tried them on and all was good. I packed enough to go and apparently one contact was missing from the sealed case. That clearly sucked because I didn't have enough for the weekend. So I email them and they apologize and send me another two boxes which was nice. Except after a few contacts everything is fine until midway into the box and the same right eye contact is missing from the sealed individual package. Clearly there's an issue with quality control. I was excited to try them but thank goodness I didn't pay the $39 month to have missing contacts. I write them again telling them and instead of a person trying to fix the situation in any way due to their fault, I get an automated response saying thanks for trying us! I'm taking my business elsewhere.

Hubble has told me no more contacts because my prescrip expired but it is good til the end of Oct. They pulled this same thing last year at this time of the year and it was a big hassle getting my contacts restarted. DON'T use Hubble.

1£ trial is a trick, do not sign up, you have to call them to cancel subscriptions and non of this is made clear up on requesting the trail lenses. An account is made for you which you won't have the password to or be aware of until more hubble lenses arrive at your door one day only to find you have been charged. Only way to get into the account is to reset the password and even then you only find out you can't cancel on your account page, but only have the option to ring them!!!!! You can literally go on Squarespace and make a website better then Hubbles with a cancellation page and all. As a web consultant seeing, such a poor web experience in 2019, you are jeopardizing your entire business and I recommend you start taking the web seriously or your business won't make it into 2020.

I enjoyed the convenience of Hubble being delivered to my house every month! Cost was reasonable for product received. Only complain was the duration of wear.... my eyes would start to itch if I was wearing them longer that 10-12 hours which in some cases forced me to use another pair if I was wearing them longer than that.