Hubble ContactsReviews of hubblecontacts.com

There is no box to submit a review on their site yet there is a plethora of great review. How did they get on hubble’s site?I needed accuve so when I clicked on the “need brand name lenses” link on Hubble’s site it took me contactcart.com which has been the worst contact buying experience of my life. I am not sure if they are related but I did write a separate review about that awful service separately.

Received contacts last week but I've never signed up for this service. Called to explain and ask for the return label to send this back in order to have the $1.00 AND $39.99 unauthorized charges refunded BACK TO MY ACCOUNT. The the rude customer service rep lady proceeds to tell me they don't do returns & refunds!!?? So, I pulled up the website & told her it states I can return by requesting a return label via email and the unopened box. To which she stated that I must be looking at the wrong country information. I explained I had the U.S. information pulled up & repeated the information. I explained I'd requested a label by email 3x since Monday like it states in the information for THE CORRECT COUNTRY but never received a response. I argued with her for 10 minutes & then she hung up on me. Reporting to the BBB ! DON'T GET INVOLVED WITH THIS COMPANY!

Loved the service, then i found out I couldn’t use their service due to my prescription changing. Canceling and getting a refund has been a real pain.

Nefasta experiencia comercial. Solicité juego de lentillas de prueba y en mi caso eran para corregir miopía pero se equivocaron y me enviaron para hipermetropía. Su respuesta fue que el fallo había sido mío al realizar el pedido y que lo sentían mucho, pero que podía pedir otra caja de prueba pagando los gastos de envío de 2.95 eur. Si una empresa sinceramente para captar nuevos clientes, tiene esa política comercial por unos míseros 3 eur, creo que tienen un problema de base y un rumbo totalmente equivocado en cuanto al cuidado del cliente. Sinceramente no estoy dispuesto a probarlas aunque me las envíen gratuitamente. Estimado Sres de Hubble, su respuesta ante mi afirmación no es correcta. Copio y pego respuestas de su departamento de Servicio Post Venta para que ustedes mismos valoren. Si esto creen que es un servicio correcto a un cliente, me parece que tenemos opiniones contrapuestas en cuanto a lo que una empresa tiene que hacer por cuidar a sus clientes. Y mi queja no son los míseros 2.95 eur que supone, sino que ante su actitud, obviamente ningún cliente va a volver a querer pedirles otra vez un juego de lentillas y me da a entender que el servicio post venta no es lo suficientemente efectivo en este mercado. Estoy seguro que los dueños o inversores de esta empresa si tuvieran conocimiento de esta forma de proceder tomarían otras medidas, como yo mismo haría y creo que son lo suficientemente inteligentes como para entender este punto de vista. Obviamente por mi parte no obtendrán una opinión positiva ante terceros ante esta forma de trato a un potencial cliente. ****************************************** 18 oct. 3:34 a. m. EDT Hola Antonio, Me sabe mal que no puedas utilizar las lentillas. Me he mirado tu caso y resulta que cuando hiciste el pedido, pediste las lentillas con graduación (+), envez de (-). Tu mismo lo puedes comprobar, ya que en el primer email que te enviamos en modo de "confirmación de compra" pone claramente la graduación de tus lentillas, y está en positivo. Siempre puedes volver a pedir una cajilla de prueba por 2.95€, que son los gastos de envío. Saludos, Saskia *************************** Saskia Bogaarts (Customer Experience Team) 18 oct. 4:08 a. m. EDT Hola Antonio, El pedido que se genera cuando haces la prueba es con la graduación puesta inicialmente. Es una pena que no nos contactaras inediatamente al darte cuenta, porque te hubieramos enviado un paquete de sustitución. En todo caso, por lo que yo veo cancelaste la suscripción sin tan siquiera probarlas, con lo que por lo que a mi me consta ya no eres un cliente y no te interesa nuestro servicio, que es esencia es un servicio de suscripción. De todas formas, la opción de recibir un nuevo paquete con 30 lentillas gratuitas, pagando únicamente los gastos de envío, es una solución más que justa, teniendo en cuenta que el error ha sido tuyo. Gracias y feliz día, Saskia

THE BEST FIT ANDN COMFORT I'VE FOUND IN LENSES ANYWHERE.

After multiple attempts to cancel my account (the customer service agents could never find my account details when I call, since you can only call to cancel. If you email they can’t cancel for you, which is stupid), I decided to stick with Hubble for a couple of months. When I was trying to cancel, I requested a return of a box of contacts, put the label provided on the box, took it to Canada Post, who told me that they could not provide a receipt due to the prepaid label. The same day (in February) I immediately emailed Hubble and told them that I’d shipped them back and hadn’t been given a receipt - no problem, I was told, they’d refund me. It’s *NINE* months later and Hubble still has not refunded me for my return, is claiming that I have to wait for them to receive them - come on, clearly they’ve lost that package?I’m out almost 50 dollars and their customer service agents refuse to help me. Great service, glad I finally managed to get a customer service agent on the phone who could actually cancel my account this time tho

Great services and programs

I really liked my contact lenses being delivered to me. I would have rated Hubble with 5 stars but I had one problem with them that to this day has not been corrected. I had a problem with my checking acct, anyways I had to get a new card and I forgot to inform Hubble. One day I realized my contacts had stop coming in, I thought my service time had ended. My daughter has Hubble also, and she told me that my service was good for longer than 5 most. What disappoints me is that Hubble never contacted me whatsoever.