Erica S.
Worst experience
Worst experience. Ordered. Never received canceled account. They then charged me for a second monthly subscription when I never received the first and refused to remove the fraudulent charges unless I send the item that has never arrived to begin with back 😂 I’m now waiting in 2 boxes and paid for both that I never will receive. First he claimed it shipped then said it would be 7 to 10 days. worst customer service Jesrael seemed to have zero concept of what he was doing except that he was running a scam and would continue the circles. I have all the screenshots as well had to file fraud through the bank
Response from Hubble ContactsApr 7, 2026
Hi Erica, we’re really sorry for your experience, this isn’t the level of service we aim to provide, and we understand your frustration. We’ve reviewed your case and found that an older canceled account caused some confusion about the status of your subscription, which should have been explained more clearly. Both accounts are now fully canceled, and no further charges will occur. We’re also reviewing this internally, as this does not reflect our standards. We’d like to make this right and better understand what happened with the order that wasn’t delivered. While a refund was issued, we’ll be reaching out to you, and if you’re open to it, we’re happy to schedule a call at your convenience to walk through everything together. All the best, The Hubble Contacts Team