Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

8,157 approved reviews, newest moderated first

Melissa
Feb 1, 2020
Loose one contact daily
My eyes don’t dry out but the constant issue I have with these contacts over the ones I was getting from aquview is these ones constantly pop off my eye, like I loose one every day
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Jordan
Feb 1, 2020
Impossible to cancel subscription
Impossible to cancel subscription
Response from Hubble ContactsFeb 28, 2020
Hi Jordan, Thank you for taking the time to leave this review. I'm so sorry to hear you don't want to continue as a Hubble customer. I can see that we have responded to your email yesterday with information on how to cancel the subscription. If you have any questions, please do not hesitate to let me know, at [email protected] with the subject line "ATTN: Trustpilot" and I’ll be glad to provide answers and help, however I can. Regards, Samantha
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Star
Feb 1, 2020
Very hard to cancel
Very hard to cancel. Or set my own terms of when they’re delivered. I wouldn’t have to cancel if I could get 1 box every 4 months or whenever I need them. Calling to cancel is such a pain and has completely changed my thoughts on the company even though I LOVE the product. I wouldn’t recommend to anyone anymore.
Response from Hubble ContactsMar 24, 2020
Hi Star, Thank you for taking the time to leave this review. I’m sorry to hear that you are unhappy with our cancellation policy. Our company-wide outlook on cancellations is that we can troubleshoot many issues and answer outstanding questions quickly over the phone, in a two-minute call, rather than go back and forth via email. Our phone line is toll-free and does not cost you anything to call, but we've reached out to you from the email with more information. Best, Samantha
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Aimee
Feb 1, 2020
Contacts made my eyes very dry.and…
Contacts made my eyes very dry.and couldn't return boxes I had
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Jonny
Feb 1, 2020
Sent back contacts to never get a…
Sent back contacts to never get a refund, because I never took a picture of my package at the post office they continue to say it hasn’t arrived at the warehouse, fvck these scumbags. Hope you all go blind
Response from Hubble ContactsMar 18, 2020
Hi Jonny, Thank you for taking the time to leave this review. I am sorry to hear that your refund has been delayed. We've reached out to you from email with more information. Thanks! Best, Samantha
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Marie-Louise
Feb 1, 2020
The shipping is very long.
The shipping is very long.
Response from Hubble ContactsApr 14, 2020
Hi Marie-Louise, Thank you for taking the time to leave this review. I’m so sorry to hear about your experience with our deliveries. All international mail coming in to Canada is subject to review by the Canada Border Services Agency (CBSA) and this is a process we have no influence or control over, unfortunately. For the time being, a solution would be to change the interval between charges to 28 days. This should help minimize the delivery time, to make up for weekends and other delaying factors. We'll continue to look into the issue on our end if you do not see an improvement. Let me know if this is how you'd like to move forward, and I'll set this up for you by emailing [email protected] with the subject line "ATTN: Trust Pilot". We are always trying to improve our service, in every aspect, so feedback from customers like you is very much appreciated, and taken into consideration! Best, Samantha
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Jessica
Feb 1, 2020
Comfortable Fit & Convenient
The contacts fit great, work well and the to-your-door service makes it extremely convenient. The only reason I am not giving 5 stars is once in a while there will be one contact that has a rough edge and so it's unwearable.
Response from Hubble ContactsApr 14, 2020
Hi Jessica, Thank you for taking the time to leave this review. It’s great that the lenses and subscription service is working out for you, but it's important that your contact lenses are all in good quality. If you're having problems with your lenses, please reach out to our team at [email protected] and we'll connect you with our quality team. Best, Samantha
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Justine
Feb 1, 2020
convenient and cheap, need shipping updates
I get Hubble Bc it’s convenient and cheap. I have no real problems with the contacts. I just with that they would send out a shipping confirmation every time ones order is about to ship. I also have an astigmatism so it would be nice it their brand could expand further to help those who have that. I can see out my contacts but at times they can be a tad blurry. But I do and will continue to buy these over the expensive one from your eye doctor
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