Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

8,157 approved reviews, newest moderated first

Eileen
Aug 6, 2020
They will not let me cancel my…
They will not let me cancel my subscription, tried ringing, email nothing, absolute disgrace
Response from Hubble ContactsAug 11, 2020
Hi Eileen, Thank you for taking the time to leave this review. I’m very sorry that your experience cancelling with us fell short of expectations. It’s always important for us to respond quickly to our customers. In order to support you through this, I’m going to take the time and look into what happened here, and I will reach out to you shortly via email. All the best, Samantha
Report
Karen
Aug 6, 2020
Tried to cancel my subscription and…
Tried to cancel my subscription and yous won't let me. Continue to take money for contacts I do not want or need!
Response from Hubble ContactsAug 11, 2020
Hi Karen, Thank you for taking the time to leave this review. I’m sorry to hear that you have had some trouble cancelling your subscription. I can see that you have not reached out to our customer support team at this point. In order to support you through this, I’m going to take the time and look into what happened here, and I will reach out to you shortly via email. All the best, Samantha
Report
Marica
Aug 6, 2020
I had problems with orders arriving…
I had problems with orders arriving late several times but I believe it was my countries post service problem not hubble. I LOVE the daily desponsible contacts and never had problems whilst using them so definitely will continue to purchase hubble contacts, phoned hubble several times and always had a fantastic customer service with few seconds waiting. ❤
Report
Sabrina
Aug 6, 2020
I've asked you to cancel
I've asked you to cancel, I received an email to say its cancelled but you continue to take my money out
Response from Hubble ContactsAug 11, 2020
Hi Sabrina, Thank you for taking the time to leave this review. I am so sorry that your experience cancelling with us fell short of expectations. I can see that you have since cancelled your subscription by calling in. I’ve passed this on to my team – we’ll make sure we get better as we grow and learn. If you have any more questions or come across any other issue, let me know at [email protected] with the subject line "ATTN: Trustpilot" and we will get back to you ASAP! All the best, Samantha
Report
Veronika
Aug 6, 2020
My eyes became dry and started hurting…
My eyes became dry and started hurting sooner into the day with Hubble than the brand I used previously. And unsubscribe is made difficult. Everywhere else e-mail is accepted, but here I can do it only via phone call. This is 2020. Please keep up.
Response from Hubble ContactsAug 11, 2020
Hi Veronika, Thank you for taking the time to leave this review. I am sorry to hear the contacts and cancelling didn't work out for you. In order to support you through this, I’m going to take the time and look into what happened here, and I will reach out to you shortly via email. Thanks! Best, Samantha
Report
Tamas N.
Aug 6, 2020
Some lenses are faulty in the box
Some lenses are faulty in the box. General quality is good but dry out too quickly.
Report
Anna
Aug 6, 2020
As I have an astigmatism my left…
As I have an astigmatism my left contact was not comfortable enough.
Report
Alfredo
Aug 6, 2020
Te mandan y te cobran aunque hayas…
Te mandan y te cobran aunque hayas enviado email para que no te sigan enviando. Calidad, normal, hay en centros ópticos la misma calidad e incluso más económicas. Me siento estafado.
Response from Hubble ContactsAug 10, 2020
Hola Alfredo, Muchas gracias por dejar tu valoración y siento mucho saber sobre tu mala experiencia con nuestros servicios. Sin embargo, no encuentro en nuestro sistema ningún email referente a tu cuenta. Este es el motivo por el cual seguiste recibiendo lentillas. De todos modos, he pedido al equipo de atención al cliente que contacten contigo personalmente para averiguar qué ha podido pasar y me aseguran que no tendrás ningún problema en el futuro. Espero que esto sea de ayuda. Un saludo, Pedro.
Report