Hubble ContactsReviews of hubblecontacts.com

Estoy hasta las mismisimas de enviar correos q no quiero mas lentillas, y seguis cobrando, o parais o tomo medidas legales

I have been a contact lens wearer for 20 years. Back in March I ordered a £1 trial of these lenses. I didn’t like them, they dried my eyes out and weren’t at all comfortable. I also didn’t see very well with them in so decided not to go ahead. My next box was sent out to be and £27 was debited from my bank. I rang up and arranged to cancel and return the lenses. That was all very straightforward and customer service were pleasant. I posted the lenses and thought no more about it. Mid April I realised I was yet to receive a refund so contacted them. I was told it can take up to 3 months to process a return!! They’re quick enough to take money and send lenses out but they can’t process a return. Strange. Anyway here I am in August and still no refund after all these months. I emailed and explained that I would be taking the matter further as this was now beyond ridiculous & surprise surprise within a couple of hours I got an email back saying my refund had been processed. Had I not chased them up I doubt they would ever have returned my money. I would strongly advise against using this company even for the trial.

DO NOT USE THIS COMPANY I am appaled by the service I have received. I can list a few reasons why here. -they do not notify you when they are going to take money for the subscription. I delayed one month as I was busy working 7 days in a row to not be able to call to cancel -you cannot cancel your subscription unless you call these guys up -if you open the box, the very plain box that mentions hubble on the side then guess what you can't return the contact lenses even though you have not even touched the box. -also it's not a free return. Just came back from the post office. You can send it back but they cannot give you any proof of purchase as its only free to send back to the Netherlands if that's where your sending it from. Its £4 postage to return it. I called up the call centre to express by disappointment in this company and they do not care at all. So now I have a box of contacts worth £28 that I cannot use. They like to cover there backs them selves by saying we don't need to notify you with a reminder of the subscription as you have an account you can manage it with. Not really true is it hubble when you cannot cancel without calling.

Do not buy from hubble they will not issue refunds or cancel orders. They have really bad customer service. The worst!

est-ce que quelqu'un a pu se faire rembourser ou bloquer leur prélèvement ? si oui, comment avez-vous fait ?

Wonderful Service! I lost my teaching job due to covid this last spring as our school had to "temporarily" close down, only to find out that we are unable to reopen our doors this Fall. I have been wearing my glasses & have a back up collection of contact lenses. Customer Service was very understanding & rather than cancelling my subscription, then offered to suspend shipping & payments for 6 months. Great Service!!! Better than I had hope for as I loved receiving my monthly lenses! Thank You!!!

Ich habe die Kontaktlinsen zum Probierpreis bestellt, was mir nicht gleich klar war, dass hier ein Abo mit dabei ist. So hab ich nach einem Monat gleich eine Großpackung mit 2x30 Linsen bekommen. Naja, mein Fehler, hab das Kleingedruckte nicht gelesen. Die Linsen selbst sind das geld nicht wert. Sie sind mir immer verrutscht und vertrocknen ziemlich schnell nach 4h musste ich sie wieder rausnehmen weil sich sonst mein Auge entzündet. Hab nun mehr als die Hälfte weggeworfen und bin wieder zu Markenprodukte zurück gekehrt.

Wirklich schlechter Service, der immer wieder erzählt, dass sie sich nicht in ihr System zum kündigen einloggen können, weil ihr Server „angeblich“ down ist. Als ich mich dann irgendwann richtig beschwert habe wurde ich auf‘s üble beschimpft. Schrecklich!!!