Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

8,157 approved reviews, newest moderated first

Anthony
Sep 25, 2020
Get Your Trial Contacts!
Just received my trail of Hubble contacts and I’m completely satisfied! Despite negative reviews I have read, these felt nice in my eyeballs and lasted a 12 hour shift with no problems. I’m 100% happy with Hubble!
Response from Hubble ContactsSep 29, 2020
Hi Anthony, Thank you for taking the time to leave this review. I'm glad you felt comfortable with our lenses. We're grateful for your honest feedback and we're glad you feel we're on the right track! Thanks for being a part of the Hubble family. Best, Samantha
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Keisha
Sep 25, 2020
Love them
Love them. A little quicker to dry than maybe acuvue or something one of this higher priced monthlies, but for the price and convenience they’re excellent.
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Leonard J.
Sep 24, 2020
Great prices
Great prices, and they're actually pretty good quality!
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Melissa
Sep 24, 2020
Hubble saved my eyes
Hubble saved my eyes. Especially during this pandemic. Great contacts .. great price. Can not beat the price
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Rebecca
Sep 24, 2020
The contacta dry up to fast I know they…
The contacta dry up to fast I know they are daily wear but like 2 to 3 hours aftwr I put them in I have to rewet them. Other then that they are good . also they keep declining my cards for some reason
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Angela
Sep 24, 2020
I’ve asked you guys to cancel my…
I’ve asked you guys to cancel my subscription for the past two months and you keep taking money out of my account and sending me contacts of the wrong vision code I spoken to people I’ve written letters and emails you guys keep taking money out of my account so no I’m not happy
Response from Hubble ContactsSep 28, 2020
Hi Angela, Thank you for taking the time to leave this review. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience in cancelling fell short of expectations. I’m going to take the time and look into what happened here, and I will reach out to you shortly via email. Looking forward to hearing back from you. Best, Samantha
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Melissa B.
Sep 22, 2020
Horrible Customer service!!!!Dont Bother!!!
Horrible Customer service!!!! Not even worth the money, They offer a free trial to try it but you dont even get to try them before they charge you the subscription fee. I have never dealt with such a difficult customer service. It took 2.5 months to recieve my refund but they left out the fact you dont even get your whole refund backl they keep a bunch of your money.Everytime i tried to talk to someone it would take almost a week to recieve a message back from someone. The shipping is horrible i ordered in CANANDA and they shipped it from the states even though they have a branch in canada.I wish i could give them lower than 1 star but sadly cant.
Response from Hubble ContactsSep 29, 2020
Hi Melissa, Thank you for taking the time to leave this review. I’m sorry to hear that you are unhappy with our refund policies and your encounter with our associates fell short of expectations. We try to be as transparent as possible with our Terms of Service by stating it on our webpage and providing customers with full control of their online account. The restocking fee is part of our return policy which you have agreed upon signing up, as these are medical devices and it is very important that they are handled with care and are not damaged in any way. I appreciate you letting me know about your negative experience. We strive to ensure every customer is satisfied with our business, and I apologize for any way in which we may have inconvenienced you. Let me know if you have any more questions at [email protected] with the subject line "ATTN: Trustpilot" and we will get back to you right away! Best, Samantha
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Tia
Sep 22, 2020
Contacts are good but customer service…
Contacts are good but customer service is disgusting. You can’t get through to anyone. It hangs up on you and you can only cancel over the phone when you eventually get through. I didn’t receive a box and after contacting them they said to give it a few more days. And after waiting they still didn’t arrive. After contacting Hubble more I still haven’t received a reply. They will still charge you but can’t contact you!
Response from Hubble ContactsSep 22, 2020
Hi Tia, Thank you for taking the time to leave this review. I’m very sorry you had difficulty reaching us and for getting back late in responding to emails. We are receiving loads of emails at this time. In order to support you through this, could you send my team an email to [email protected] with the subject line "ATTN: Trustpilot" and we'll get back to you right away. I'm here for whatever you may need and look forward to hearing from you soon. Best, Samantha
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