Anthony H.
Great contacts but hard to cancel..
Great contacts the contacts fit nicely and I've accidentally fell asleep in them a couple times and had no issues. My only complaint and it's quite a big one is that I have tried to cancel a few times, which is difficult enough as you are required to call them to cancel. Which if I am able to sign up online I should be able to cancel online too. Also, the few times I've tried calling nobody answered so I just used the online suspension which ended up working in my favor luckily.
Response from Hubble ContactsMay 6, 2021
Hi Anthony, Thank you for taking the time to leave this review. I'm glad you felt comfortable with our lenses and you are able to manage the subscription online. We want to empower customers to use their portal and take control of their subscriptions. There are many tools in the customer portal including the “skip” feature, and “change next charge date” feature that helps customers manage their shipment deliveries. However, we understand your disappointment with cancelling. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. Please feel welcome to contact our support team at [email protected] with the subject line "ATTN: Trustpilot" and we'd be more than happy to help. Best, Roxanne