HSN, Inc.Reviews of hsn.com

Contrary to the poor reviews, I had a great experience. This was about a live (dormant) rose I purchased through them. The plant graft was quite small which is a big handicap for survival. But worse it arrived with blackening stems. Roses do this when they shut dow parts of the plants. What leaf buds it had never grew out. For $30. It was an expensive low quality deal. I called HSN, call was answered right away, I explained the situation with the above explanation, and without hesitation she posted a reorder, and an excellent quality rose arrived a week later. Great service.

I bought an instax mini evo camera with a couple extra parts and accessories. Package never got delivered, I have had multiple emails and conversations with some people from the company and all insist that it is my fault that I do not have the package and then ignore me when I ask for a refund or more information about the courier service. Have been trying to get in touch with them again and resolve it for nearly 4 months. Do not recommend buying from this site

I ordered a Samantha Brown 2pc luggage set. It was defective the roller suitcase was noticably lop sided, the side pocket was on upside down so it was useless. The spin wheels did not move properly. Making it difficult to roll. And also the pull up handle was very flimsy and rocky. Sold as a sale price but they were the defective ones. Very disappointing. My husband ordered it as gift for me he Knows I like her Brand.

i guess its not just me with issues with HSN. alot of their stuff is so cheaply made it all comes from china. you pay alot and you do not get what they represent. things smell like chemicals. dress clothing made so cheap. they put on famous stars to help sell the brands. but it comes from china. i bought a scarf from designer patricia nash and the scarf smelled stinky. i bought those joy mangano hangers they break they are not a lifetime warranty. the hooks broke too? i dont over load my clothing on the hanger either. that crazy guliana ransic and her fabrication cheaply made dresses i bought not made well. made in china. ridiculous. the most annoying thing are the sales people on the show. talking endlessly never taking a breath rambling on and on, too much coffee, trying so hard to sell sell sell. selling junk actually. i stopped buying there. also they used to be so nice with customers and the service. that went downhill too. i think this show/company is for shopaholics only.

We bought a Trexonic portable tv / dvd player works great and has a decent price

I placed an order for some luggage. The color that I wanted, I was told was SOLD out. usually sold out means that there are no more and they have been SOLD. however, checking my account the very next morning I find the color that I truly wanted was not sold out, so when I called to ask if I can modify my order I was told NO… my order has not shipped yet and until this very moment almost 24 hours it still has not shipped so why is it that I am not able to modify my order if it hasn’t left the facility. she claimed that the items were probably in other guests carts making it unavailable. To my beliefs the definition of UNAVAILABLE does not mean SOLD. I was told I can refund the item, and repurchase so now I am either stuck with a color that I’m not really happy with or forced to refund once it arrives in seven days and buy it again now having to pay shipping and handling and that’s even if it will be available next week I think to satisfy customers there should be at least a 12 hour window to make any modifications

I purchased 3 items at the same time and was given 3 separate order numbers. I started return process for 2 items the same day I received items, using HSN USPS return label. Tracking showed they received return on 29 March. On 10 APR I had to call to inquire about refund. Service rep quickly identified package was received by warehouse but refund never issued. She processed both refunds for me quickly. Seems you have to call them to get the refund issued and can't assume they will automatically issue refund when they receive your return package. I won't be buying anything from them again.

I ordered a Tommie Copper bra from them. When I finally got HSN on the phone the representative said you have to call them. I said that doesn't make sense? You sold me the product. Thankfully, Tommie Copper's CS responded. We can't do that you purchased it from HSN. What is frustrating is I just wanted an exchange. HSN's sizing chart was off. I will NEVER purchase from them again. Frustrated I got ripped off.