The Home Service ClubReviews of hscwarranty.com

This company seemed to be getting good reviews so that is why I chose them. I definitely recommend them to love ones or friends who need this type of company.

I have had The Home Service Club for about 2.1/2 years now and it has been awesome. Every time I have needed service, they have been there for me . I recently had an issue with the water heater. They sent out a plumber. He recommended replacing the water heater and that's what they did, not even an issue - the new water heater was install the same day.

Best customer service ever my air conditioning stopped working and it’s been almost 90 degrees every day. I made one call and it was fixed within 24 hours.

Our furnace is not so new and but I was really upset that the motor just stopped working on one of the coldest days. I called to file a claim and the guy that they sent over to my house figured out the problem right away. It was that the belt on the motor broke. He said that he hadn't seen this kind of motor in a while but that he could repair the furnace by replacing the belt. He left for a short while to get the part that he needed. When he returned, he fixed the furnace. It is now running at capacity.

***Update 12/20/17*** It continues to astound me that a company as unethical as the Home Service Club is still legally allowed to operate in the United States, especially in a state like New York with strict consumer protection laws. I have spent the last two weeks attempting to get them to honor a contract that they issued and they simply refuse. If you feel that you have been treated unfairly by the Home Service Club, please consider making formal complaints to the following agencies (most have online forms available to do this). -Better Business Bureau -New York Sate Attorney General -the Attorney General in your state -New York State Department of Financial Services -American Arbitration Association (their contract with consumers does not allow lawsuits but it is inexpensive for consumers to begin arbitration proceedings) If you read through their reviews here, on the BBB, and other sites, it is clear that they follow a very specific pattern of behavior and this is exactly what they have done to me on two separate occasions. 1) Customer submits a claim for service. Days go by. 2) Customer submits another claim because there has been no response from Home Service Club (or the customer calls to follow up on the first claim) 3) Home Service Club reluctantly schedules a technician to assess the situation. 4) Home Service Club finds some way to deem the issue a "pre-existing condition" and deny any coverage. Keep in mind, all mechanical systems have a limited lifespan so technically they can and will call anything a pre-existing condition. 5) Customer is frustrated/tired/etc. and needs the system repaired/replaced urgently and they pay out of pocket for repair. This releases HSC from any obligation to provide any service. 6) If you challenge them in any way or post a negative review, you will be accused of "slander" and "bullying" and your account will be locked by the "fraud prevention department. They will offer to extend you a "courtesy" in order to remove the negative post. In my case the courtesy was nothing more than a nominal discount on a total system replacement ONLY if I agreed to contract with them directly and pay them directly (by providing a credit card authorization form) for the replacement. ***Original Review 12/8/17*** THE ABSOLUTE WORST. Horrible customer service. I cannot fathom that the positive reviews on Google/Yelp/etc. are actually legitimate if they treat their customers even close to the way that I have been treated by HSC over the past few months. Bought our house in December of 2016 and purchased a warranty through The Home Service Club. In August, our A/C stopped working. Called HSC, no response for several days. I followed up and they sent a technician, and then denied any repairs because the A/C condensor/compressor (that big metal box with a fan that sits outside) system had a component installed that they deemed a "pre-existing condition" even though this component was often standard equipment 18 years ago when this system was installed. Had the system fixed on my own dime - no assistance from The Home Service Club. Fast forward to November of 2017. The furnace exhaust smelled funny and I wanted to be sure that my family and I were safe. Called HSC and they DENIED the claim because they said that the entire heating and A/C system had been previously disqualified and the systems had "shared components" (i.e. ductwork). So even though the two systems can operate independently of one another, they still found reason to again deny a legitimate repair. They refuse to connect you to a manager or department head to discuss an issue and require that you wait days for a call back. All calls will come from an employee with little knowledge of the systems they are discussing and no real authority to authorize anything. This company really should be ashamed of themselves for preying on unsuspecting new home owners that think they are protecting their investment. I wouldn't be able to sleep at night if my business treated our clients this way. Truly shameful! Stay away from these guys.

I have experienced nothing but poor customer service from HSC. The list of issues that I have experienced runs the full gamut, including (1) requesting service and not receiving a call back until one week after the service request was made, (2) waiting no less than 10 minutes for a customer service representative to answer when calling the 800 number, (3) being dissatisfied with the vendor response upon being assigned, and (4) a lack of follow-through when offerings have been made for resolution of a problem. I will address each issue more specifically below: 1. I once requested service via the website using their submit a claim link. Despite the service request having been submitted, I heard nothing. It wasn't until a week (or perhaps a couple of days) later that I received a call from HSC, asking whether I still needed the service work that I had originally requested. It was a plumbing issue, so for all they knew, my home could have been flooded. Although the customer service agent did apologize, there just seemed to be no excuse as to why so much time had passed before I received a response from HSC. 2. Each and EVERY time that I have called HSC, no matter what time of day the call was made, I always wait on hold at least 10 minutes before the call is answered by a customer service representative. It is unacceptable. I do not know if their call center is under-staffed or they always are experiencing a high call volume, but that is the first red flag about respect for their customers' time. 3. Most times when I would call to make a claim for service and I was made aware by HSC that a vendor had been assigned (I'd estimate 4 out of the 6 claims), it would take at least 2 days to receive a call back from the vendor to set up an appointment for the service, even when the claim was listed as emergent (due to having a 1 year old at home and having mostly HVAC issues). I have, at times (at least twice), had to call the vendor instead of waiting on them to call me because the days would continue to roll by and the response had not yet come. 4. I understand that with any home warranty company there are limitations as to what they will not cover and that is to be expected. I was unaware that HSC did not cover mismatched HVAC systems (one brand for the air handler inside and a second brand for the unit outside). My upstairs unit had been previously deemed eligible for replacement, but because the system was mismatched, they would only provide me with a "good will" credit of $845 toward the replacement of the system, as to opposed to the full percentage they would typically cover. At the time, my family was not in a position to pay the remainder of a nearly $7000 replacement cost, so we declined the replacement. Subsequently, that same system continued to give us problems. On a Saturday with hot and humid Virginia weather, I called to make a claim that our upstairs unit was not cooling and that the claim was emergent. I asked for a callback the same day, but did not receive a call back until the next day, as I anticipated I might (or if not later) just given the track record of responsiveness that HSC had demonstrated in the past. Given that fact, we sought out a company on our own to try to have the system repaired that same day because there would have been no way for us to stay in the home overnight given the temperatures. That was done and received a receipt for that service completion. When HSC called on Sunday to say that a vendor was assigned and we'd have to wait for the vendor to contact us, I told them not to bother because we had someone come out to make the repair already. The customer service representative with whom I spoke advised for me to submit the receipt for consideration of reimbursement (total of $233), which I did. Subsequently, my husband and I decided to go ahead and replace the system because we'd had so many issues with it and it was original to the home (20+ years old). We did not go through the home warranty because we'd just paid $200+ for the repair and didn't want to pay another $100 deductible to potentially now be told that the system was fine and not eligible for repair. But, because we'd been previously offered the good will credit, I, again, called HSC to inform them of the system repair and was told to submit the receipt for reimbursement, which I did. With each of those receipt submissions (one of 8/24/17 and the second on 8/30/17), I anticipated that I would receive a call back within a week or so. I did not. I called HSC twice during the week of 9/11/17 to inquire about the receipt submissions because I still had not heard anything. I was told that someone from the HVAC department would get back to me because there was no way to directly transfer to that department. So, again, I waited. I called this week (week of 9/18) to again inquire and was told by the customer service representative, so placed me on hold to figure out what was going on that I would not be receiving the reimbursements with no true explanation. I ultimately had a supervisor call me back upon my request and she said that I would not be eligible for reimbursement for either the service work or the system replacement (not even the good will credit that had been previously offered) because I used a vendor with whom HSC does not have a contract, and as such, there would be a liability issue. I don't understand the liability argument, given that HSC claims to warranty products and systems that more than likely have been installed by a vendor (not one of their own) when a homeowner initially begins their contact with their company. All in all, HSC has poor customer service concern and is looking for any loophole to not live up to their end of the bargain, despite never being late or unresponsive when asking for the payment on their end.

In my two claims to date I have gotten two brand new appliances. First time around they replaced my old microwave with a stainless steel one to match my other kitchen appliances. Second time around they replaced my six year old dishwasher and also with a stainless steel one to match. Needless to say it has been working great for me and I am a happy customer.

Very good service. Repair man was polite and knowledgeable but a part had to be ordered from the supplier so it did take about a week. The company was helpful and on point and everyone was always polite. Made it easy for my busy schedule.