Half Price BooksReviews of hpb.com

I had over 55 DVDs, mostly new and still in the wrappings along with 35 music CDs, all in excellent condition and another bag of books which were in pristine condition and new as well. It was shocking to see that they allotted about 25 cents for each item when they turn around and make a 3,100% uplift! It was sickening and wrong to take advantage of people.

I ordered two books from HBP online; one was delivered and the other returned as undeliverable. They refunded pennies on the order, saying that's their policy. They never answered any questions. Stealing from customers is part of their business model.

Went to the Webster store to sell a Nautical collection, Leadership books and miscellaneous. Probably 100 books. When I got their offer of $9.10 I thought it was some kind of joke. I was right, the joke was on me. Don't bother going here unless you just want to donate.

At Humble TX store I found used books priced as high as new, trade-in offers that were pennies, and ordinary titles 'mislabeled' as 'collectible.' Half Price Books has lost its value. I can't recommend buying or selling here anymore.

Wish I could give them negative stars! Sent the wrong book, then took forever to accept return. I paid for return and have tracking that it was delivered to them and they still wont give refund. Not response from inquiries. It is HPB-Red in TX. DO NOT BUY FROM any HPB stores!!! Ridiculous!

I ordered a book online through Half Price Books and I never received it. It was marked as delivered by USPS, so they said they can't refund it for me. I went to USPS asking for help, and they said they can investigate what happened to the package but the refund would have to be provided by HPB. HPB is telling me they can't give me my money back even though the package was never delivered to me. Don't order from them, they will take your money regardless of whether you received their product or not.

I shipped a book as a gift but the book was not received. I contacted HPB and they said that since USPS delivered the book and gave me a tracking number that was the end of their responsibility. USPS says I can't file a claim with them because the book was shipped with no insurance. I don't think HPB cares at all about their customers. I won't ever buy from them again.

HPB lists books as hardcover and then ships paperback books. This has happened to me multiple times, because after a few years pass, I forget who the dishonest seller was. They systematically misrepresent the books and I have to pay the postage for the return!!!