Houseplans.comReviews of houseplans.com

Very professional and knowledgeable

Over drawn, more info than necessary. very hard to retrieve and send to subcontractors from cloud to hug zip file. never had some much trouble with a set of blue prints, its a small 1 story simple house shouldn't be this complicated. my contractor of 40 years in biz never seen such an over done set of plans. disappointed .

Customer service experience was great. They were very helpful and provided me with a top notch service.

She was very helpful and understood what we were looking for .she was very nice and easy to talk to.

ordering was easy and came on time

Our House Plans advisor Geoff was amazing! He replied to our emails quickly and very professionally, and he was very informative with all of our questions. He let us know what we should purchase, and what we didn't need. We would definitely recommend House Plans to anybody looking to build a house.

Reputable company to work with.I would highly recommend!!

I placed an order for a pdf file. It stated it would be delivered in. 1 to 2 days. I called and never got a call back. I waited 5 days and called again and left a messsge. I got a call back from Brooks Ballard. I explained that I didn’t get the file. He said he sent me an email asking for more info. I had no record of receiving it snd said at this point since the file wasn’t sent I wanted to cancel the order. He then became very, very rude I asked who I needed to speak to cancel the order and he said I have no idea, you need yo figure it out and ultimately hung up on me. Very very poor customer service