Patrick
Do not order from them unless you want…
Do not order from them unless you want to wait 4 months. They lost their manufacturer or some nonsense nearly 2 months after my order. Now they want to just start the timer over and provide no expedited service or compensation? Very poorly run company that doesn't care about customers. Go elsewhere if you are smart.
Response from Hot Tub Cover SpotOct 23, 2026
Hi Patrick, We are sorry to hear that you had a negative experience. To clarify, our previous manufacturer was engaging in practices that were hurting our customers (holding orders in production, shipping discrepancies, etc.) and we had to make the difficult decision to transition our manufacturing to a new facility, which has since come fully online to serve our customers. Our warranty has also increased to 5 years (vs. the previous 3), they are more responsive, and all covers are 100% made in the USA. Additionally, standard production and shipping times have been restored. All affected customers (including you) were notified of this change, and given the option of: A. transferring the order to the new manufacturing plant, or B. receiving a full refund for their order, no questions asked. You chose option A (transferring the order), which we promptly did, and you were notified of (and accepted) the new timeline - which you now seem to have an issue with. We have been honest and transparent throughout the process, and are working with our new manufacturing facility to expedite all delayed orders (and they are doing a fantastic job of getting them out quickly). We were upfront about the fact that we were not offering "compensation" in the form of a discount; rather, a full refund would be the financial option, if you chose to exercise it (you did not). Also, the discount you requested (50%) is not tenable from a business standpoint; since we would lose money on that order, we would rather refund it in full (again, which we offered, but you declined). Since the order is in production and shipping is imminent, you will receive the cover you paid for. If you don't, you will absolutely receive a refund - that is our word, and we stand by it 100%. This has been a difficult process for us and our customers, and we have done our very best to serve them and keep them informed. Our commitment to customer service speaks for itself, as evidenced by previous reviews and many satisfied customers. I'm sorry you disagree, and we remain committed to assisting you throughout the process as your order nears completion. If you need further assistance, you are more than welcome to contact me directly. Thank you, Mike Smith Support - Hot Tub Cover Spot