Hot Tub Cover SpotReviews of hottubcoverspot.com

Have not received the cover yet so can't comment yet on quality, disappointing part is time from order to delivery, 15 days so far and counting, shipping estimate 15 days, even after paying an additional $200 for shipping! If I'd known it was going to take this long would have gone elsewhere. Won't buy from again

My biggest complaints: 1. Disingenuous advertising on website suggests one price but seemingly most or all end up costing significantly more. I knew that going in, from looking at reviews, so I wasn’t taken aback all that much. But it’s slimy and dishonest to hide an additional whopping $120 shipping fee. Just raise your damn prices and stop hiding things. And no, putting small print below the footer of your page doesn't constitute clear communication. 2. It took more than a month from ordering to receiving the product. If that’s “Quickest Build and Ship Times!” then I’m the Queen of England. More lies from this company. “Expedited Production ONLY 10-12 Days” …my butt. Shape expectations better. 3. It was also impossible to schedule with their freight company. They’ll come when they come. They’ll give you one day notice. 4. The cover arrived undamaged, but the build quality is only so-so. Whatever they used to line the foam under the exterior is all bunched up in several places. It doesn’t lie flat. Water will pool in these areas. Lame. All in all, a poor experience. Alas, even with the extra shipping, it’s not a bad deal. Maybe even the cheapest out there still? So… Stonewood Manufacturing / HotTubCoverSpot.com – if you’re listening: tell the truth. Stop misleading people. Your pricing is fine even with the shipping charges. You’ll avoid poor reviews like this one if you stop exaggerating. I'd give you 1-star, but so far (an hour in) the product is working as expected. So have another star.