Celine
Far better VPNs out there!
Hotspot Shield is a master at taking your money and a complete failure at delivering what you paid for. I maintained a Premium membership for years, only to be arbitrarily downgraded to Basic without any valid explanation. After numerous back-and-forths with their customer service—filled with excuses and misleading statements—the only “solution” they offered was to push me toward an expensive upsell: a three-year plan at about $100 per year, disguised as a 76% discount. I declined and switched to a far more reliable VPN provider that has never let me down. Beyond being untrustworthy, Hotspot Shield’s service itself is highly unreliable. Don’t expect smooth streaming abroad—their VPN is quickly detected and blocked by platforms regardless of the server location. Even basic functions, such as banking apps and everyday mobile apps, fail to work properly when connected. In short, Hotspot Shield is not worth the hassle. There are far better VPNs available—more secure, more dependable, easier to use, and at more competitive prices. Save yourself the frustration and avoid wasting your time and money here.
Response from Hotspot ShieldSep 8, 2025
Hi Celine, We're truly sorry for the frustration and inconvenience you've encountered. We've reviewed your ticket and sent a response, and we're committed to resolving this for you as quickly as possible. Thank you so much for your patience and understanding.




