HotelsinamericaReviews of hotelsinamerica.com

I booked before looking up reviews. When I saw the reviews I called the hotel I supposedly booked with, they had no record of my reservation. I called 7x over the course of 2 days and the call center at Hotels of America kept telling me not to worry and that the booking was confirmed. I asked them to give me the hotels actual confirmation number and they kept telling me they would speak with their travel partners and get back to me...but never did. I'm waiting for the transaction to clear the credit card and I'm having them cancel so I can book somewhere else. This place is a massive SCAM. ***Update, my reservation finally went through. This site might be good if you book 2-3 days in advance but it was super stressful trying to figure out why my reservation was taking so long to process. It was 48 hours before the actual hotel could confirm they had it in their system. The call center never once returned a call. Bumping them from a 1 to a 2 star review since it worked.

I booked hotel through hotels in america. I arrived hotel at 2 am and they said third party overbooked. I stayed truck stop at night. They just refund no additional. Agoda doing hotels in america.

I booked the Linq hotel in Las Vegas for my daughter and granddaughter. I called and confirmed reservations the day before they left. I paid with credit card. When the girls went to check out the hotel made them pay for the room again saying they never received payment from Hotelsinamerica. I’m now disputing the credit card payment.

I purchased hotel accommodations through this company, including cancellation insurance. I then developed a lower back condition that prevented me from making the trip. I tried filling out the company cancellation form linked to my reservation, but it asks for a bank account number, which I would not provide. I've talked to numerous company agents, but keep getting the runaround. I doubt I'll get my money back. Avoid this company, it's a scam!

READ BEFORE BOOKING!!!!! Would leave no stars if i could, this company is horrible to work with! The hotel refunded my stay to hotels in america not only did they not refund me they told me there was a process I needed to go through to get my money back, even though they had possession of the money, they then tried to tell me I had to pay $30 to get my money back, when i told her i wasnt paying the fee she hung up on me!!! horrible company!

The website shows the hotel we booked with as having a pool, a fitness center and a hot breakfast. This what the website showed when we booked and what it is still telling customers now. When we stayed last weekend, none of that was true. The hotel we paid the normal price for was under heavy construction with no amenities open. When I called, a representative said he couldn't discount at all, it might be different if I had photos! Well, I have photos of each boarded up spot! He says, oh, well he can't do a refund and no supervisors are available today. Total scam.

They scammed me out of my money! They made it impossible to request a refund even after the hotel's manager sent them an email with his signature approving the refund.

I was not told there would be a $15/night parking fee to self park in an unsecured parking lot. Hotels in America told me I'd have to work this out between me and the hotel. Sneaky way to get extra money. I won't use them again. They also didn't help me when I complained cigarette smoke was coming through the ventilation fan in the bathroom.