HotelsinamericaReviews of hotelsinamerica.com

At checkin was told the reservation had been cancelled. Then customer service was called and they said the hotel had cancelled the day before because of overbooking. There were rooms available though. Hotel said it had been cancelled months ago by hotelsinamerica, I had not been notified and not been reimbursed. My profile says it was cancelled today. They are messed up, would never book through them again.

Das bezahlte Hotel erhielt nie Geld von Americanhotels.com ! Ich musste nochmals vor Ort bezahlen! Betrug

Horrible scam company. Told me I could get a refund after an hour and a half on the phone after booking the wrong date, that I needed "written proof" from the hotel and once I got it, they refused to give it to me.

Don't BUY REFUNDABLE - it's not actually refundable. It's more like flight insurance where you only have a claim for reimbursement if there's injury or illness.

Hotelsinamerica.com is my go to site for the best prices on a hotel stay. I’m able to save at least 15% if not much more on my stay every time I book. I’m surprised to see negative reviews as the site is straight forward, easy to use, and provides an immediate confirmation for the stay. I think many people don’t understand that hotels charge additional resort fees and those fees have to be paid in addition to the cost of the hotel no matter what platform you book your stay at.

Made a reservation from 1 August to 3 August. The confirmation showed up with dates of 1 November to 3 November. Called the number to change it to the proper dates. The representative said they can't make changes since I purchased a non refundable reservation. I didn't want a refund. I wanted it changed to the correct dates. Afterwards, I researched them and almost every review is negative. Now, I know why

Never use this site the worst experience ever ,even that i paid for insurance refund they asked me personal questions about y health wich goes against hippa in order for me to get a refund even that i was willing and did send all my disease information they still declined to give me a refund at the end someone with common sense helpep ne but it took a lot i had to even sent my thyroid cancer information please dont use this website ever again its the most frustrated experience i had in my life very bad especially in a circumstance of my disease and my health it was horrible

Absolutely avoid. Do not use. I bought a reservation, and due to circumstances out of my control, needed to cancel. I called back in less than 24 hours and they refused to refund the money. I called the hotel agreed to cancel without penalty. They suffered no monetary loss and I was punctual with my communication and provided them all the documentation. There are far better travel sites to use. HotelsInAmerica is not one of them. Save yourself the trouble