Hotelscarsandmore RockettravelReviews of hotelscarsandmore.rockettravel.com

They never accredit the earn miles automatically. If you don't want to spend hours exchanging emails with the"support" to get the miles you are entitled to, recommend booking somewhere else.

AA advantage hotels/Rocket travel booking in Paris. Booked an Executive suite at a Marriott hotel for 2 nights for 1400 usd. Rocket travel confirmed an executive ROOM. Spent hours going round and round. Want me to pay a $25 fee for cancellation. Send them my new reservation information! A complete scam operation. As other say all things are just escalated. Have disputed my credit card due to not being able to solve the problem. Reflects bad on American Airlines to use such a company.

Tried to book with my points - days and days and it doesn’t work. Sent responses and called. Said they were escalating the issue with another team because they didn’t know the issue. They “escalated” and I basically got an email saying “sorry we are unable to proceed with the booking attempt”. “Try again” and of course again - the same issue. No reason. They don’t know the glitch in their system and obviously don’t care. They can’t even attempt to do the booking for you on their end when it doesn’t work. Called again and they cannot help you. They are in Asia. And again, all they can do is “escalate” again. There’s no one to speak to and they go round and round.

Tried to book through Lufthansas Miles&more program. Was unabel to redeem points as booking failed several Times. Customer service was absolutely not helpful.

⚠️ A Warning About Using Southwest Points for Hotels Through Rocket Travel Inc. (RTI) I want to share my experience so other Southwest customers can make an informed decision before using Southwest points to book hotels through Rocket Travel Inc. (RTI). I booked a hotel in Rome, Italy, through RTI using Southwest points. When we arrived, the hotel owner told us that RTI had never sent the hotel our payment. On top of that the hotel owner wanted us to pay another €830 in order to secure a room. Since we paid through r RTI we were not going to pay again. We were left in a difficult situation and had to find and pay for another hotel ourselves. Trying to resolve the issue with RTI was extremely frustrating. After numerous emails and phone calls, I still had difficulty obtaining a refund. I eventually had to file a dispute with my bank, which resulted in my money being returned. Getting my Southwest points back was an entirely separate struggle. Despite repeated attempts to resolve the matter, it took approximately two months and ultimately required me to escalate the situation to the CEO’s office at Southwest Airlines before my points were finally restored. Being stranded in another country and having to pay for an unexpected hotel was stressful enough. Spending weeks fighting to recover my money and points made the experience even worse. Based on my personal experience, I strongly recommend doing your research before using Southwest points for hotel bookings through RTI. For me, the lesson is simple: I will use my Southwest points for flights, not hotels. I am sharing this review in the hope that other travelers can avoid the frustration and financial uncertainty that I experienced.

Terrible via Miles and More program. Stay away. Customer support does not care, hired overseas help who use 100% scripted responses with no knowledge of issues. Three times in a row they deducted miles but failed to provide the auto and hotel reservations. Rocket blames Miles and More, but Miles and More blames Rocket. Meanwhile Rocket customer support is very bad, incompetent and they just don’t care. Never use them or Miles and More

Wir (einnPaar) hatten ein Zimmer mit einem King-Bett gebucht über eine Agentur und nicht direkt beim Hotel(Double Tree by Hilton in Warschau). Im Hotel angekommen haben Sie uns ein Zimmer mit zwei Einzel Betten gegeben, nach einer Adressierung, dass wir ein Zimmer mit einem Bett möchten, wurde uns am Empfang zu beginn gar nicht geholfen und das Geld zurückerstatten wollen Sie auch nicht. Sie haben uns ein anderes Zimmer gegeben, wo Sie die Betten einfach zusammen geschoben haben. Wir hatten zwei kleine Einzeldecken und es war absolut nicht zufriedenstellend. On Top am nächsten Tag haben wir das Zimmer um 13.00Uhr verlassen und als wie gegen 19.30Uhr zurück waren, war das Zimmer nicht geputzt, wir hatten keine frischen Tücher mehr. Die Rezeption hat uns 2 weitere Tücher gebracht und das Zimmer blieb unaufgeräumt und das Toilettenpapier ging auch aus. Die Feustration war um so grösser. Zu Beginn war die Agentur noch bemüht nach einer Lösung jedoch nachdem wie ausgecheckt waren, wollten sie Beweissfotos, die wir nicht aufgenommen hatten. Sehr unfrendlich, hochnäsig. Somit können wir dieses Hotel nicht empfehlen. Auf Google Review wird mein Review vom Hotel abgelehnt. Es ist mir wichtig, dass dieser Beitrag geteilt wird.

Ich habe einen Leihwagen über diese Firma gebucht - zu einem guten preis und LH Meilen. Bei der Abholung hat sich dann herausgestellt, dass KEINE VERSICHERUNG in der Buchung enthalten war - ich MUSSTE diese dazukaufen - und landete dann beim doppelten Preis wie bei einer direkten Buchung bei einerLeihwagenfirma !! FINGER WEG - HIER HANDELT ES SICH UM BETRUG !!!