aj K.
BE CAREFUL WITH SOUTHWEST'S ROCKET TRAVEL
My original review is below. I've updated my stars to 3 from 1 and altered the title from "Avoid" to "Be Careful". After much back and forth, they did come through and I do have an actual reservation with the actual hotel. My advice: DO NOT BOOK NON REFUNDABLE ROOMS WITH TRAVEL ROCKET AND DO NOT JUST ASSUME YOUR ROOM WILL BE THERE. CALL TO CONFIRM IT WITH THE HOTEL WELL IN ADVANCE OF YOUR TRIP. If you do these things, you might get yourself a good deal. ORIGINAL REVIEW: Figured rocket travel was a quality company being associated with Southwest. Mistake. Good thing I checked if the hotel had my reservation. They didn't. Rocket said the hotel :wouldn't answer the phone when they called. Highly unlikely as they picked up quickly and repeatedly each time I called to see if my reservation had come through. Tonight, my reservation simply disappeared from the Southwest site with no explanation leaving me with no hotel. Know those points are tempting but AVOID