HotelSavings.comReviews of hotelsavings.com

They hijack the hotel booking page and then charge you additional fees over and above what you could book for directly on the hotel site. Forget trying to cancel as they will just keep your money. The reservation shows up as a Travelocity charge.

Like many have said this company hijacks customers. I was looking for a reservation at the downtown Portland Marriott Downtown Waterfront Portland, OR 97201 and thought I was on the hotels site. It was not. After confirming the reservation I noticed the room charge was much higher them shown before. I called Marriott and found out I was scammed>> They were very difficult to work with with and would not refund the room even after Marriott agreed to cancel for not charge. I am now disputing the charges.. (yes plural) from this scam.

It all comes down to the math. I made a booking originally through this website for a hotel in Leduc, Alberta Canada. The cost came out the same as when I booked it through the hortel directly the week before. However, there was an additional $20 fee added to the total in the "fees and taxes" section above the total I would have gotten through the hotel directly. When I cancelled the reservation a few minutes later, I lost a $10 "non-refundable" processing fee. Had I cancelled my reservation 24 hours later, I would have lost my whole reservation cost! I don't see any benefit to booking through this website. When I later booked through the hotel itelf for the same cost without the extra fees, it included a cancellation policy that allowed me to cancel for free up to the day I arrive, with no "non-refundable" processing fees.

Like many others have experienced, I thought I was booking a reservation for a hotel directly from the hotel site and found out via email that it was made through HotelSavings.com. When I received an email confirmation for my reservation I saw that the price was way different then the one that was originally presented to me (about $50 too high). I called HotelSavings.com about 3 minutes after booking to find out that I could not alter or cancel my reservation without a $100 cancellation fee. Their customer service was horrible. I then called the hotel (a Best Western) to try and cancel reservation and they said they could not since it was through a third party which showed up as Travelocity (I have since learned that Travelocity is somehow associated with HotelSavings.com). I have used Travelocity many times and thought it was a legit site, but I now question that premise. I called Travelocity and asked them to cancel the reservation and all they would do is transfer to me a company called WCT. I was on hold for over 30 minutes and then heard the same BS about a no cancellation policy. I will never trust HotelSavings .com and I will now never again use Travelocity. I ended up filing a disputed claim with my credit card company.

This outfit presented a website designed to appear to be the Marriott's. We booked the wrong date, which we saw as we clicked the reservation, and immediately cancelled. They refused and even charged an additional fee. They chided us for cancelling.

I went to Marriot Web Site to book a room and ended up here without clicking on their site. I am not interested in these guys. They did refund my money except for a $9.95 cancellation fee. I cancelled within less than 5 minutes. They charged $10.00 dollars more than the rate shown on the REAL Marriot Site. Marriot needs to STOP these RIP OFF Artist from HiJacking their site. Otherwise I will NO LONGER book at Marriot!!

This website based company is a ripoff they didn't confirm my reservation and they still charge my credit card. I called to request a refund and they were supper rude and insist on taking my money. They did!

I used Google to search for Marriott Bethesda, an it came up first on the listing. I had Marriott points I wanted to redeem and too late I discovered I was not on the Marriott site. I was quoted the same price that I eventually got from Marriott , but they charged me $39.95 for room taxes instead of the $13.99 that Marriott quoted. I immediately called them back to cancel my reservation, but they informed me that there was a $9.95 cancellation charge, and it may take up to 30 days for them to process my refund. Now I am worried as they do have my credit card number on file. This is outright fraud!