HotelSavings.comReviews of hotelsavings.com

I entered dates of FRI APRIL 25 arriving and SAT APRIL 26 departing, checked for room availability, selected my room and proceeded to book. When the confirmation page came up, the date was for TODAY. I immediately called the customer service number, thinking I was dealing with HILTON HOTELS directly, only to find a rude foreign speaking woman who was no help. I insisted upon speaking with a manager, only to find a rude foreign speaking man who told me I entered the wrong dates and it was my problem and there would be no refund. I am out $224 - I have notified my credit card and Hilton. Google is next.

I thought I called the Comfort Inn reservation center. Instead I had called Hotel Savings. The only one that saved any money was Hotel Savings. The Bill from the local Comfort Inn where I stayed showed the total due including taxes for the two night stay to be $179.18. When I returned home the Conformation from Hotel Savings was in my Inbox. It showed the amount charged to my credit card to be $250.13. The Total State Tax and Occupancy Tax on the Comfort Inn receipt was $19.20. The Tax Recovery Charge and Service on the Hotel Savings is $ 50.15. That means Hotel Savings charged $30.95 for service, and additionally cleared $20.80 on the room itself. Their total profit was $51.75. I might be in line with other biking sites, but sure isn't worth it to me.

My husband was trying to make a reservation in Golden, Co and was directed to this site. The agent confirmed reservations to the Fairfield by Marriott we requested and charged our credit card $400 immediately, 2 months before our arrival date in Golden. When we arrived at the hotel, it was a Quality Inn who charged $300 for the nights we stayed. We requested a $100 refund from hotelsavings.com as we felt we were overcharged this amount since the hotel was not a Fairfield as confirmed by the booking agent. They refused to refund our money. This site will rip you off. Don't use it.

My girlfriend tried to book a reservation at the Mariott and Googled the hotel. Thanks to Google Ads this site was the first link. The website had a problem so she called the number on the website thinking it was the Mariott. It ended up routing her to a call center out of the US where she booked her reservation. The price ended up being higher than was quoted on the phone. The agent was unable to book the correct days, with promises that he would get around to fixing it. This of course never happened. And the icing on the cake is that the booking is non refundable. For the ultra low price $20 higher per night and no recourse because they say it’s not refundable. I would suggest staying as far away from this scam site as possible. Use a real site that has customer service and staff that can handle a simple 3 day booking.

My husband made the mistake of booking a night at our local hotel through this site. We stayed at the same hotel two months ago and paid $135 for one night. He was quoted a rate of $149 and thought that was reasonable enough. They ended up charging us $193! When I called to find out what the heck had happened, I was told we were charged a $43 tax and deposit fee that was NOT REFUNDABLE. The manager literally laughed at me when I asked her if it was refundable, since she said it was a deposit. The $43 charge was never explained to my husband - he never would've booked! I am waiting to hear back from HotelSavings as I told them they had better pull the recording of my husband and listen to it because he never approved of that price but I doubt it will happen. Instead, I am directly disputing the charges through my bank. Total scam artists, folks, STAY AWAY.

So I went to the hotel website and was redirected to hotelsavings.com. When booking two rooms, nowhere did it say that my purchase was non-refundable and that my card would be charged immediately. Once I realized that my card was charged, I went to cancel the reservations and called customer service to see about getting my refund. I talked to an agent who told me that I wasn't getting a refund, and laughed as he said that and then my fiance talked to management of customer service and they said there was nothing they could do. I don't believe that there is absolutely nothing they can do because everyone can do something about it. It should have been clearly stated that my rooms were non-refundable and that I would have been charged immediately. Instead it said 'BOOK NOW!' and then screwed me over!

I went to the hotel's website to reserve but Hotelsavings.com grabbed my booking. My confirmation stated total amount paid of $261.46, which they billed my credit card instantly. After the trip, I asked for an invoice and receipt. The receipt showed only $251.51. The staff could not account for the discrepancy and kept telling me there was a non-refundable service fee. I explained that I was not asking for a refund. I just needed a receipt that showed the actual amount I paid. They stated they will send me another receipt for the difference. I insisted I get one receipt with the actual amount I was billed for. Bottom line, this company did not offer any savings on hotel rates - the hotel charged the same room rate and with AAA card, I would have received a discount of $5.00 per day. Bottom line, this company was deceitful - they grabbed my booking from the hotel of my choice. Bottom line this company was fraudulent - they did not show all service fees on the receipt. DO NOT USE HOTELSAVINGS.COM EVER! Save yourself the trouble and frustration. Call the hotel directly.

After my choice of hotels had no rooms available, I used Google to find an alternate hotel, and ended up on this site. I found a hotel I was content with, and thought I was booking through the hotel itself, gave my credit card like is always required to RESERVE a room. I actually reserved it for my husband, who arrived, and provided his credit card for billing. In looking at our credit card statements, BOTH of our cards were charged - his for $205 with the hotel and mine for $265 for hotel"savings".com PLUS a $9.95 service fee. I called to get my card credited, which they wouldn't do. Apparently (and this is still pending) they contacted the hotel and they are crediting my husband's card. Better than nothing but I will NEVER use this site again. Lesson learned - be careful what you are booking online...