HotelSavings.comReviews of hotelsavings.com

While searching for a specific Marriott hotel via a search engine, the first thing that came up with the exact hotel was not actually the hotel site but HotelSavings.com. The one thing this ripoff site is not is savings. I was in a hurry so ignored by observation that the taxes AND FEES seemed to be double the other hotels I had looked at in exactly the same location. So on top of charging the same exact price as the hotel would charge through it's own reservations system (NOT savings at all!) it charges you an extra fee as well as CHARGING YOU IMMEDIATELY and CHARGING a cancellation fee if you cancel. It appears, again, to have the same cancellation policy as the hotels, i.e. you can cancel up to the day before you have booked, BUT THEY CHARGE you a cancellation fee whenever you cancel. STAY AWAY FROM THIS SITE. I'm reporting them to Google next and my credit card company.

This company is totally out to rip you off!! I went to customer service over a dispute and got no cooperation. The rep wouldn't give me the name of his supervisor, the name of their parent company or where the parent company is located. He did tell me that he was located in India

WE booked a reservation on hotel savings.com for 2 nights in New Orleans. They gave us a price and i booked it for around $450. When I went to my online banking, they charged me $511 and then an additional $9.99!!!!! I never received a confirmation for the room and went to their website. I saw my confirmation but when I went to email it again, it said the website wasn't working. Then I hit the cancel button trying to see if it would come to a different screen. It went to the same broken website screen. Then I clicked back and my non-refundable reservation was CANCELLED!!!!!!!!!!! WE called and they refused over and over to just give me my room back that I paid $500 for!!!!!!!! Total pieces of crap! I will be posting this everywhere! SHADY!

I went online to Hotelsavings.com website. I clicked on the button to reserve 1 King room for 2 people. After filling out my credit card info., a message popped up that said they were not able to process my reservation at that time. I came back to the website later & proceeded to book 1 King room for 2 people. I entered my credit card info., & a confirmation popped up that I had successfully booked 1 King room for 2 people. I was NOT sent a confirmation e-mail as promised on the website. When I arrived at the Hotel the following week, the staff said that my 2 King rooms were ready! What! I only booked 1 room online. Well, we can't answer for Hotelsavings.com. We only book what they request & we cannot refund your account either!..I spent the next hour after I checked in trying to resolve this booking error over the phone with a man who was impossible to understand as he spoke a broken India dialect! He was very rude, said I booked 2 rooms & argued with me. I was put on hold for 1/2 hr. I hung up & called back twice. The third customer non-service guy said that he understood the problem & was taking care of it by cancelling the extra room. I am now waiting to receive my Mastercard billing to see if they will refund the $245.00 I was charged for the Double booking. They will not refund $9.99 service fee that they charged. The room I booked was quoted @ $195.00 - My billing was $245.00. There was no explanation for the extra charges. DO NOT USE HOTELSAVINGS.COM They will NOT save you money! They have many hidden fees. This has been a nightmare, rather than a relaxing hotel stay.

Booked a room online with this company Hotelbooking .com ,reservation made for Hampton Inn and Suites in Salem Oregon, address given by person online, then false confirmation number given. Show up to hotel, they have no reservation for us, were very nice at the front desk and called around to 12 other properties and could not find a reservation number that matched. When you check your credit card the charge will not be posted until you have been charged as a no-show. Complete fraud, when you try to call them to get this resolved they leave you on hold for the first time 45 minutes before our call was disconnected, then I put them on speaker and they left me on call for 3 hours and 40 minutes before I hung up and called back and insisted that they not put me on hold and our call was immediately disconnected. I then contacted my credit card company , to make a fraud complaint.

We used our smart phone to book a room on BestWestern.com, or so we thought. The person on the phone said nothing about being an agent for HotelSavings.com. The short story is: HotelSavings billed us $17.00 more than what Best Western would have charged had we called the hotel directly, Plus HS charged us a $9.95 service fee. There's more: We booked for the BW in Wakeeney, KS (the hotel & staff were great), but when we got our credit card statement, we discovered HS also booked us for the same night at the BW in Zion, IL & charged us an additional $130.72. HS would not reverse the charge for the second room, because we "failed to cancel" the 2nd reservation, which we knew nothing about until the credit card statement arrived. We had received no confirmation emails. BEST ADVICE: Call the hotel directly for reservations, and save yourself some aggravation by NOT USING Hotelsavings .com. There are no savings. We're disputing the charge with our credit card company

I thought I was booking a reservation for a hotel directly from the hotel site and to my dismay I find out via email that it was made through HotelSavings.com. I received a confirmation for my reservations only to find out the wrong dates were booked. I called them 5 minutes after booking to find out I have to cancel the reservation and rebook. This will cost me the 9.95 they charged me without knowing. Luckily I just cancelled and asked for a refund of $345 minus the $9.95. According to the non-english speaking person (from india) I will receive my refund in 7-10 days. 14 days later still no refund. Now another non-english speaking person (from india) says it will be 30 days (lol). Dont bother waiting for the refund. File a charge back with your credit card company immediately. This is the only way you will get your money back. Trust me. They want you to delay so they can say its past the 60 days window for the chargeback. Filing charge backs is the only way to hurt this company. Eventually the bank will shut down their merchant account. I work hard for my money. I dont need some garbage company stealing it. Next time you book a hotel online, make sure its not with HotelSavings.com (RIP OFF) HotelSavings.com (RIP OFF) HotelSavings.com

Hidden fees, 3-day cancellation policy, poor customer service. Save yourself the trouble, call the hotel ditrectly or use a reputable site.