HotelSavings.comReviews of hotelsavings.com

Beware this website! Even though we'd directly typed the name of our intended hotel into a search, this website mimicked their address and accepted and billed a reservation, providing a confirmation number that was useless on our arrival at the property. Though we did not have a valid reservation, the hotel graciously came up with a room for us at 20% less than what the site billed us. Efforts by our bank to obtain a refund were met with s 15 minute hold, and stonewalling until we were told that a refund would take 7-10 days to process.

This service has hidden charges that they say are described on their webpage. I'm still looking for this information. It was not clear to us that we would be assessed a $9.95 charge when we booked the room at the Best Western (Dodge City, KS) hotel. We thought we were booking the room through Best Western's website. Given that HotelSavings.com completely messed up our booking by charging the wrong credit card, and that we are still waiting for a proper receipt for our stay, we are at a loss to understand what 'service' HotelSavings.com provided for the unexpected charge of $9.95. We will certainly not make the mistake of booking hotel rooms through HotelSavings.com in the future. Additionally, we will alert our contacts, friends, and family via our Facebook, Yelp, and Travel Advisor accounts about the 'service charges' so that they don't make the same mistake. We will also notify Best Western about poor service its customers can expect from HotelSavings.com.

Never use them, they have hidden fees. And when you call them for a refund they will not refund your money.

I booked one stay through hotelsavings.com and was pleased however after making a second reservation and receiving a bad promo code from them they would not fix the issue. I compare prices including promo codes to get the best deal. I could have gotten a better deal without the promo code at Hotels.com. I will not be using them in the future because I tried to get the issue resolved by contacting them by email immediately and a phone call later in which no one would fix the problem. They were just trying to blame a expired promo code but I had received the promo code the same day I tried to use it, bad advertising if you ask me. They told me once you made the reservation there was nothing they could do however, under their FQA they say if you find a better deal in 24 hours they will refund you money so I don't see the difference. Anyways will not use them again good customer service is the key and it is definitely lacking with this company. Not to mention I could hardly understand the representative I was talking to.

Contacted American Express to dispute a charge on my credit card by hotel savings.com. I have an email to verify the room rate and then noticed that hotelsavings.com alsocharged $35 over the agreed room fee. Called to resolve and they claimed that everyone who books online has to pay a fee of $9.95, luckliy Am Ex refunded that amount. they are reveiwing the room charge. I have an email stating the room rate and they have clearly not honored the rate. I will never use them again.

I booked 4 nights with Hotelsavings.com at a 5 star Florida hotel. They "claimed" the room rate was $183/night --- however, their "tax & service charges" were another 39% AND after questioning them, they said it was the hotel tax. Called the hotel, and they said their tax rate is 12% + a resort fee of $22/night -- they said any other charges were from HS.com. I called HS.com back and questioned this and they said that not only was the resort fee NOT included in their charge, but that the 39% was all the hotel's tax rate. I told the guy no STATE has a 39% tax rate, and that the hotel confirmed their tax rate was 12% - HS.com could not explain and continued to "blame" to hotel. THIS COMPANY IS A DISHONEST SHAM

On August 1st. 2012 I booked a room for one night stay at Edgewater Inn, Coos Bay, Oregon. My credit card was immediately charged the $50 more than the actual hotel rate for the services not yet rendered. Typically, these charges would be considered "pending". But no, not with this third party. Plus, there is a 100% penalty fee for cancellation of the booking. When I called them for a refund they basically told me "too bad, so sad". This would be equivalent to making a reservation for dinner for next week and having immediately pay for a dinner that you have not even eaten yet. Just doesn't make sense. Shame on you hotelsavings.com and your parent company of Travelocity

Booked a 4 night hotel stay last month and just got back from the trip. It was up to my expectations. comfy clean rooms, had to request robes as they do not put one in the room by default, although they are free. If you have good deals for spring break in florida, I will book with you again. good website. thanks.