HotelSavings.comReviews of hotelsavings.com

I booked through Hotelsavings and was charged the full amount. They told me in order to receive a discounted rate I had to pay the entire amount. I agreed to that. Then I received the e-mail confirmation that states if you cancel you will not be issued any refund at all. I called them because I need to change the time of my vacation. They refuse to do that and the first person I spoke to told me that the system they use does not allow them to make changes. I never heard of anything so ridiculous. I spoke to someone else and told them I just need to change the week. I was told I could cancel my reservation but would lose the full amount. As so many other people have stated, I also thought I was booking through the hotel directly. If anybody had any luck getting money refunded would you mind posting as to how you were able to do that? It would sure help me and a lot of other people. If I had booked directly through the hotel I am sure changing the week would not have been a problem. Hotel Savings is awful!!

Was referred to the company to attend a wedding at a Marriott. Was charged 167 per room per night for 2 rooms, 2 nights each. When we arrived at the hotel the rate was 102 per room per night. Called hotel savings for a refund of the difference and was given a cooperate response that I had agreed to the terms and conditions - which I never saw! This is a terrible company!

I would not recommend this site at all. they just book you for whatever & tell you're getting the room you want. contact the hotel directly that's how I found out they were lying to me the whole time, be careful when booking through 3rd parties not recommended. Seriously you feel like you were fooled like a child, good thing I found out on time.

I booked a room through this website because at first glance it appeared to be the hotel's official website. It wasn't until I purchased the room that I realized this was not Sleep Inn's website. It's very easy to mistake the URL of HotelSavings.com with that of the actual hotel's website. Read carefully. The room HotelSavings.com booked was over $30 more than the actual charge for the room. Even when I cancelled, I was still on the hook for a $9.50 service charge. Technically these people may not be breaking the law, but this site and it's charges are definitely deceptive and unethical. Avoid this site and tell anyone else who will listen! If you do not use the hotel's official website, then Stick with Expedia, Hotels.com, Priceline etc.. Personally, I have had better luck contacting the hotel directly.

This company will steal your money. BEWARE that the company will not give you a refund if you cancel. They say that it is because you got such a low rate, but the rate was the same as if you called the hotel directly and made a reservation that would have had a 24 hour cancellation policy. This company MISREPRESENTS AND DEFRAUDS in order to steal your money.

Just got off the phone with the reservation department. The $19.95 was the booking fee for using their online service to allow me to get the discounted rate of $129.00. The online price on the hotel website was $150 or so for the same room. I have a corporate rate which I requested and they quoted so I booked. They never told me about the fees. I talked to the supervisor about it and they said there was nothing that they could do about the fee. They will email me a receipt with the breakdown. The guy booking the reservation had a thick Indian accent, which is fine, many companies outsource their booking service. I had no idea that I wasn't talking to the hotel, it was a 3rd party booking company fishing for innocent internet hotel bookings. They never identified themselves as Hotelsavings.com over the phone, the never mentioned the fees. He quoted me the $129 for the room. I give this experience a big old FAIL

I'm currently on the phone with this company and they are trying to charge me a cancellation fee on a room I booked less than 30 minutes after making the original reservation. RUN, RUN! I thought I was speaking with the hotel directly so I'm not sure how they're able to become the middleman. This is just another reason why I no longer travel for fun anymore.

I don't get the bad reviews. I've used this site multiple times with no problems at all. They have good deals, so I keep coming back.