hotelcollection.comReviews of hotelcollection.com

DO NOT ORDER FROM THIS COMPANY! They’re a scam, never have the scents you order and just ship you random scents, and forget talking to a human! Don’t do it!!

Very disappointing experience! My husband placed an order on September 23rd for a diffuser and fragrance oil. On September 28th, ONLY the oil was delivered. The diffuser never arrived. We contacted customer service, provided photo evidence of the delivery, and instead of resolving the issue, they asked us to file a police report for an item that was NEVER delivered. We’ve followed up multiple times and have now been completely ignored. We paid for a product we never received, and the company refuses to take responsibility or issue a refund. Terrible customer service! I would NOT recommend ordering from this company. We just want what we paid for or our money back!

Product never delivered, nor reimbursed. Several emails sent and forms filled, but no results after more the 2 months the order was placed. Customer service not very useful. Avoid, there are better providers

I have tracked numerous hours attempting to resolve all of these issues with this company to no avail. June's shipment of 6 bottles was never received. 9 emails and 8 calls to this company and the situation has not been rectified. Each time the response is what scent would you like so we can send back out. It's been 4 months and still do not have Junes 6 bottles. September's bottles came with scents I have never ordered or heard of. Was able to send those back 2.5 weeks ago, still do not have any replacement oils to this day. I have no oils for my diffusers period. I ordered a $135.00 candle, it was delivered in pieces of broken glass. I emailed pictures of the broken candle, no response. Have attempted numerous phone calls to get replacement for the candle, 3 times today I have called and once they look up my contact info, they hang up. 4th attempt today, I photo shot the time I was on hold and they never picked up at 56:37 minutes. I have emailed through contact support numerous times and I am ignored. I was just charged another $190.00 for the month and I have not had any oils since last March. In August I was told over the phone that I have never used my VIP credits which I should have had 4 already and my response was because they are never sent to me. So the lady sent me one while I was on the phone with her and stated all VIP's which I am, receive one every quarter but for some reason they do not send to my email. She was going to have the 3 missing VIP git cards sent over for me to use. Still never received them. This company makes it a nightmare to get in touch with them on purpose so you just give up and not bother with them anymore. This is their bad business practice, they get you to sign up and then provide you the worst service ever. I have reviewed this company to find out that it's not just me, they have horrible ratings. I want all my money back since March since I have not received any product and would like my money back for the broken candle that cannot be used. Thank you

I love their oil collection but their customer service support sucks. You can’t talk to a rep and when you least expect it they charge you for a membership without requesting it. I don’t understand why they think it’s ok to do that. I purchased 4 oils then I saw they charged me $99 for a membership that I never requested. I think I’m going to opt out they are way too sneaky for me.

Extremely difficult to cancel a subscription NO Phone numbers will actually get you to a real person. They take your money and run... I have been trying to cancel my Hotel Collection subscription, and the process has been incredibly frustrating. Hotel Collection's website says that subscriptions can be canceled through the Account Portal. However, there is no functioning cancellation option available to me. I have also tried calling the customer-service numbers provided by Hotel Collection. One number is disconnected, and another simply tells you that their method of communication has changed and directs you back to their website. So the company tells customers to use the website to cancel, but the website does not provide a functional way for me to actually cancel. Meanwhile, I am continuing to receive products and charges on my credit card. This should not be this difficult. If a company offers a subscription, customers should have a clear, working way to cancel it without having to chase down customer service or dispute charges with their credit-card company. I am posting this review so other customers understand what they may be dealing with before signing up for a Hotel Collection subscription.

The fragrances smell lovely. But the customer service experience is absolutely dreadful. A very unprofessional company to deal with. No one responds to you. My order which was £149 was mis-delivered by EVRI, EVRI said to get in touch with the supplier to process a refund to me and a refund to them for non-delivery. They have not even acknowledged my email I have sent 10. They only contact you if they want you to bulk purchase. I had another occasion where a subscription had been set up. It was impossible to cancel so I ended up having to cancel my credit card.

This company doesn’t even deserve (1) star, but i’am forced to select at least (1) star in order to leave a review.Purchased (2) of the studio starter kits they had on sale just to give it a trial run to see if I would like the product before possibly investing in more of their products. Long story short the units were not as advertised & quite frankly…a piece of crap. The claim the units could scent up to 600sqft. was not my experience at all. My farts could scent up my office faster than these cheap made in china units. I first off blame myself for not doing my due diligence & not reading the reviews, there’s a reason this company has a 1.2 out of 5 star rating, secondly I blame myself for not reading the 30 day refund policy. Turns out the only way you’re issued a refund is if the product has not been opened & used. Red flag alert!!! How the hell would you know if you like the product or not if you don’t test it out? Any reputable company would stand behind their product if you are not satisfied & issue a full refund. It wouldn’t surprise me if this refund policy was modified due to customers being unsatisfied with their products & sending it back. All & all it baffles me how companies such as this are legally in business. Not only that, just a day after placing my order(before receiving a shipping confirmation) I get a call from a sales representative by the name of Kennith attempting to solicit me into purchasing a more expensive unit to the tune of $1000.00. Thank GOD I went with my gut & told him “let me see how I like my original order first”, I could’ve possibly been stuck with a more expensive piece of crap unit I couldn’t get refunded for. Ppl do your due diligence & read the reviews & return/refund policy first before making a decision. This is not a good company to purchase merchandise from.