hotelcollection.comReviews of hotelcollection.com

This company is a scam. Place the order and never receive that. Customer service is useless. They don’t respond. Please if you doubt- just avoid this company, they don’t deserve your money and energy wasted

scam!!! do not buy !!!!

I’ve been a long-time customer of HotelCollection and have spent a good amount of money on their products over the years. Unfortunately, the last 6 months have been a complete nightmare. The scent strength has noticeably declined, the laundry pods no longer perform well, and worst of all — their customer service is non-existent. I emailed customer service 3–5 times with no response. After finally getting a reply only after repeated attempts, I was told they would “make it right” and cancel my subscription — but they stopped responding and never processed the cancellation. Despite multiple cancellation requests, I continued to be charged. I ultimately had to cancel my card to stop the charges — and even then, they attempted to charge my account again. I ended up paying for two additional subscription shipments due to their failure to cancel as requested. This has been an extremely disappointing experience from a company I once trusted. I’m now formally escalating this matter through consumer protection channels. I hope Hotel Collection addresses this publicly and takes responsibility.

Scents are wonderful. Love the machine! But for god sakes... Every time that my reorder autoship is submitted, I get NONSTOP sales calls trying to "refund" my order if I upgrade my system. I have been using it for about 9 months and EVERY shipment I get the phone calls. Not just one or two, but like 5+ EVERY HOUR. Even after I tell the person no. Someone different calls. I cancelled my subscription. He said he would put me on the Do Not Call List. Hopefully they do otherwise I will have to report them further.

I ordered the Stuido Pro in October and 16 weeks later it already stopped working. I reached out to customer service and they are not willing to replace it due to their 90 day warranty. They are not even willing to let me send it back for them to fix, they said I have to purchase a new one instead. Madelin A was not helpful. Very poor customer service. Do not recommend anyone to purchase this product.

Low quality product, leaked everywhere, extreme markup, and they force you to call them to cancel the subscription.

Refused to cancel and charged me 2 times. Immediately charged back even tho they shipped. Dirty conpany

The worst customer service. They make it impossible to cancel and continue to send your subscription even after cancelling. They say they have no record of your cancellation. I highly recommend avoiding this company and spare yourself the time, money, and headache.