Horizon HobbyReviews of horizonhobby.com

Hands Down the worse customer service I ever received. Been 2 weeks counts less attempts to message, email, Damn sure can't call. Have not gotten to speak to a human yet. Will not buy here again!

Recently bought a plane from horizon hobby and picked the 1 day shipping method, And this company claims that they will ship your item out the same day you order it as long as it is a business day. Ordered on a Saturday (I am aware this is not a business day) I was assuming it would ship out Monday but no it is currently Tuesday still no shipment. You can’t talk to this company over the phone so you have to send them an email or a chat message when I try to send a chat message every time it says “our representatives are busy helping other customers” tried to email them but no response, I sent them a email 48 hours ago. If I could just talk to someone at this company that would be great. Would not recommend ordering from this company.

I've spent a substantial sum of money with these guys in the last year and, with their current business model of not taking phone calls and only being able to contact them via email or thru chat, I have generally found the experience extraordinarily frustrating. Typically, the answer is NO, we can't do that, NO, it's too late to cancel (when they state it can take 48 hrs by email to respond to you), NO, it's too late, you can't apply that gift certificate that you forgot to use on your online order! I'm not really sure how they get away with this lack of customer service in today's marketplace.....I do, of course, they have little competition to have to worry about, that's why they can afford to be so unaccommodating.

Customer service has been terrible. I would like to talk to someone about my experience and can only wait up to 72 hrs for an email response.

My 6 year old buys a 1/18 scale ruckus , what a piece of crap and broke within two months and the store we bought of from, no warranty…boy cried due to he paid for this with his own money. Great service, thanks

no more live customer support at the toll free number is done buy email or chat i-i uto was a big fan of them but no more i quit useing there product like spekrum treansmiiter and reciever i went to onther brand .

Horizon, use be the best in the business! Customer service is non-existent. You can no longer speak to anyone. It's all virtual assistant. Use to be a huge fan of Horizon Hobby! I will change my flying platform to another brand!

It’s all true about their non existence customer support. You buy their product but after that your on your own and don’t expect that you will actually be able to speak to a real person. It’s like buying from a store and after you walk out they lock the door behind you! BEWARE!!!