kunde
I have still not received the last of my order
Order #HK9353192 I have still not received the last of my order: "Mental Health Daily Affirmations Mug – 15oz Glass Cup" Ordered on November 11, and the payment (for the entire purchase) was withdrawn on November 13. I have written several emails regarding the missing item, including expected delivery or a refund, but I have not received any response. This is highly unprofessional and in no way acceptable. The cards and posters I received were fine, but unfortunately it reflects poorly when $24.95 has been charged for an item I still haven’t received. I expect you to refund the money now.
Response from HoriakadiDec 20, 2025
Hi Ditte, I hope you’re doing well. I’m truly sorry about your order for the Mental Health Daily Affirmations Mug – 15oz Glass Cup. This item was part of a collaboration with a third-party partner and is not one of our main products. Unfortunately, their shipping services are limited to the United States only. After multiple attempts, we were unable to find an alternative shipping carrier that could deliver this item from the USA to Denmark. Because of this, we’ve issued a full refund for your order. I sincerely apologize for the delay in communication. We recently experienced a high volume of orders and some technical issues after our products unexpectedly went viral, which affected our response times. We are actively improving our shipping processes and adding support to ensure this does not happen again. Thank you for your understanding, and I’m very sorry for the inconvenience this caused. Warm regards, Horia Horia Kadi