jenn D.
Order not received. (update - received after 5 weeks)
I ordered two physical sets of cards. They provided me with a tracking number and it now says the shipment has been returned to sender. It was set to ship out from China, but for some reason got sent back to the shipper. I contacted HoriaKadi three days ago (with the email listed on their website) for a reason that the shipment has been returned to sender, but have not had any response. Still waiting… Updated on 3/28/2025: HoriaKadi has responded due to my TrustPilot review. They have responded that they will add the custom’s code that is required for delivery to South Korea. The shipment has been waiting at the shipper for the last 6 days so I am writing an update to hopefully move the process along. I am very excited to receive the cards and will update my review once they are delivered. Updated on 4/5/25: HoriaKadi has been unresponsive to emails and it seems the only way to get a response (maybe?) is leaving a review. My cards have been returned to the shipping company in China and have been sitting there for 2 weeks. Due to the massive lack of communication and inability to contact the shipping company directly, I have low confidence that I will receive my expensive order. I have never had such a low level of customer service from a company. At this point I would not recommend you buy physical products from HoriaKadi as they are mostly unresponsive and unreliable. Update 4/17/2025 I have received my 2 sets of cards after 5 weeks! The quality is good and I am pleased with the product. I think the main issue is that the communication from HoriaKadi is not timely and the shipper is in China. All in all, if you are ok with waiting awhile for your product to arrive and/or writing some reviews to get the product to arrive, it most likely will. I live in South Korea, so the name on the package and the custom's code must match exactly, and there are always some issues regarding that. In addition, the shipping number was never updated by the company, so when I checked where the product was, it looked like it had never been re-shipped. According to HoriaKadi, they had tried to re-ship it many times, but the custom's code and name was not matching (you must write the last name then first name then middle name in order to match Korea's custom's code). I never knew they were trying to re-ship it until several weeks later, they just seemed unresponsive.
Response from HoriakadiMar 22, 2025
Hey Jenn, I'm really sorry to hear about your experience. We reached out to you regarding the issue, it was due to the Personal Customs Code requirement, which we weren’t aware of since this was our first time shipping to South Korea. Please check your emails, as we’ve been trying to contact you to resolve this and resend your cards. We truly appreciate your patience and apologize for the inconvenience. Thank you, Horia UPDATE: So happy to hear, Jenn, that you've received your cards! To clarify, we have a warehouse in the US, but for Asian orders, we ship directly from China because it's more affordable and faster. As mentioned earlier, this was our first experience shipping to South Korea, and we've learned valuable lessons from this. You're right—the communication hasn't been great due to the increased volume of emails as we scale our business, and we definitely need to add more support to our team. I'm truly sorry if this caused any delays. In the end, I'm glad the cards arrived safely!