HopshopgoReviews of hopshopgo.com

I'm very happy with my first time use of the HopShopGo platform. I used their Buyforme service and it went perfectly. Then the process to ship to Australia was also flawless. The delivery time was an impressive 4 days. I used their welcome voucher with the Express upgrade and it made the whole process very affordable. BIG THUMBS UP from me 😁👍

Received my item which was damaged I took a photo and immediately inquired. As I had paid for repacking they put two metal items together with no seperating bubble wrap so in transit they were smashing into each other and gringing and arrived quite worn, paint missine, edges grinded away etc. But HSG kept making new hurdles wanting photos of multiple different things despite them sending me pictures when they were shipping it of how it was packed. Honestly find a different shipping provider. After a few years of using their service I am no longer going to use them neither are my friends who I had previously informed about HSG and i suggest any reader to do the same. Tldr: Avoid.

The pet cage H-S-G on-shipped arrived without the all the pieces required for assembly included. When H-S-G was notified of the lack of parts, they were provided with the order and tracking number from Amazon (per their request) as well as a photo of the instructions showing the shape and size of the missing pieces. They now are requesting a merchant's shipping confirmation, while still denying responsibility. This time consuming back and forth after paying over the top fees makes the experience with H-S-G unsatisfactory and unpleasant.

I've used Hopshopgo on several occasions and never had any issues until now. I paid for express delivery to Australia and never received any tracking information and now I've been told I've been issued a refund and I've got no idea where my parcel is. I've emailed and messaged several times and the customer service is terrible. My product has obviously been stolen and my paypal account has no delivery fee refund. I will never use this company again or recommend them to anyone as the follow up and customer service is disgusting. I just want my product delivered!!

Very expensive. Their rewards used to be good but now not so much . You get an upgrade of shipping but no discount. Gave it 4 as is reliable and good for shipping multiple small items.

I am a Premier member. Been with HopShopGo since the 1st startup, after ComGateway (they are the same), just that I have deeper belief when it is under PayPal. They never let me down except for this last one. As Premier, they gave free upgrade to 3-5 days, but now, after 3 weeks, the package is not even arrived yet. Contacted the customer service and they have confirmed they shipped using FedEx and not DHL as per the tracking on their website. I feel cheated, 1stly due to the fact that they quoted me 3-5 days and it has been 3 weeks, and I paid premium prices thinking it will be good. Secondly now the shipping company asked me for the invoice and to fill in a form in their format. I am expecting no fuss experiences yet I have to put in effort after paying premium price. 3 is because of experiences prior to this. They have changed. I am going to try with other forwarder.

Emailed them twice with no response, there was a holding fee calculated without warning me that the free storage is running out, as I was waiting for them to get back to me. Never again.

I have been using them for some years now. Their service is excellent and the rates are reasonable.