HopshopgoReviews of hopshopgo.com

I am a Premier member. Been with HopShopGo since the 1st startup, after ComGateway (they are the same), just that I have deeper belief when it is under PayPal. They never let me down except for this last one. As Premier, they gave free upgrade to 3-5 days, but now, after 3 weeks, the package is not even arrived yet. Contacted the customer service and they have confirmed they shipped using FedEx and not DHL as per the tracking on their website. I feel cheated, 1stly due to the fact that they quoted me 3-5 days and it has been 3 weeks, and I paid premium prices thinking it will be good. Secondly now the shipping company asked me for the invoice and to fill in a form in their format. I am expecting no fuss experiences yet I have to put in effort after paying premium price. 3 is because of experiences prior to this. They have changed. I am going to try with other forwarder.

I formerly have high rating for HSG inspite that they are charging higher sf than my other shipper. One thing HSG continue to be operational inspite of the quarantine condition, while my other shipper is on complete shutdown. Their operation is specially helpful since my insternational shipment needs are mostly my food suppliments for prostate & joint problens. However, my latest shipment transaction arranged by HSG cost me about $12 more in custom duties because HSG bundled together in one AWB my 2 packages I recently authorized to be shipped to the Philippines. HSG decided to do this inspite of my query if my 2 packages will be combined in one shipment ( I fear that if combined the custom duty will be higher because the declared value of one package is higher than P10k while the other package is only about P2k so the other package shld not have any custom duty if only in separate AWB). HSG reply was that the 2 packages will be shipped separately and that my 2 packages do not qualify for consolidated shipment. When I email HSG customer service why this happened the customer service rep push back the fault to me saying, in essence, ... I shld have mentioned that it was tax that I am concerned about & not just ask if my two packages, if authorized at the same time, will be shipped separately or not combined ... well to me an excellent customer service is to inform client of all possibility they know about because they know more about this business. I call that giving extra mile service. Thats the reason I only gave average rating since they only give average service not excellent or exemptional ..