D. P.
Inferior Masks Received This Time
I used Hope Health Supply masks throughout the pandemic and was very happy with them. They fit well and appeared to be effective. During this time, I have not gotten sick with anything despite using a lot of public transportation. My recent order, however, is very different. The masks are so tight that they push my checks up toward my eyes! I now realize it's because the ear loops are much shorter than before. These masks are very uncomfortable and not wearable. Also, the website states that these are 5-layer foldable masks. Even the package states "5 layer protection". The masks that I received are 2-layer - the outer black layer plus one paper thin white layer. I emailed Hope Health Supply and was asked to send a photo of the mask. What good will that do? The photo will show a black mask! Needless to say, I will not be ordering from this company again.
Response from Hope Health SupplyMay 9, 2023
I’m so sorry you had less than a 5-star experience! We strive to provide a happiness guarantee and would love the opportunity to make this right. Please reach out to us at [email protected] so that a team member can help resolve this issue.



