Hooke RoadReviews of hookeroad.com

I've sent 3 email asking to return a skid plate that was not installed. Its amazing how many time I need to tell them I would like to return the skid plate and they respond with no usesfull information and keep asking if I want to retunr the item. Going with company that dosen't waist your time

Over a month ago I ordered a bed rack. When it arrived it was missing parts. I asked to do a return and they told me they would refund $40 and in 2 weeks I would have my missing parts I tried to follow up with them and they refuse to respond to my emails. I wrote a bad review on their website and they removed it. Buyer beware!

This company is a joke horrible customer service that is if you can get in touch with anyone. I ordered a roof rack that was supposed to be here in a week as they told me two weeks later all it shows the shipping label created and can’t contact anyone to just cancel this order. I should’ve read all the reviews that show this is how they operate. Good luck to anyone who buys anything from them.

Poor customer service. Was literally playing games with me by stalling on sending a return label. They act like children and never gave me my refund for an unused mad max windshield frame. I definitely don’t recommend this company

We ordered both front and rear bumper. We have been in conversation with the company about sending the rear bumper back. The customer service for this company is very bad. The front bumper, the metal is super thin and was advised by the mechanic that installed it that it would bend if we try to use the winch. The front bumper came in several little pieces that the mechanic had to assemble. He had to readjust the sensors in the front to make it work. However on the back bumper, the mechanic refused to install because he wasn't able to adjust any safety sensors. When I explained this several times, the company kept saying that they wanted a video of the issue. The mechanic was going to charge us again for this but advised he could write something. This was not sufficient for the company. After several months I was finally told that I had to pay a restocking fee and the shipping to send back because they have never heard of this issue. Honestly I will never use this company ever again and would give 0 stars if that was available. Make sure what ever you buy is definitely what you want and fits because you are stuck with it.

Poor packaging, garbage product and poor customer service. I purchased a hood protector for my Bronco through Amazon(thank God)and when i received the item the packaging was so bad I wasn't even sure i should take it out of the box. The mold was even worse. It didn't even remotely sit flat on the hood. I immediately began a return through Amazon and packaged it back up exactly as they sent it to me. After a few days of messaging back and forth with them they sent me a return shipping label and when they received it told me everything was fine and I would get a refund within 3 days. After not receiving the refund I contacted them again only to hear the item suddenly has scratches and they would only refund part of what I paid. I then researched their reviews only to find I should have researched them before purchasing anything. Horrible reviews on packaging, damaged products, poor customer service and difficulty getting refunds. Needless to say I will never purchase anything from this shady company and I highly recommend if you need anything for your vehicle you go elsewhere to avoid this kind of nonsense. Amazon has assured me they will get my money as they are experiencing a tremendous amount of complaints about this company.

Bumper came defective currently fighting with their so called customer service. I was told to wrap a hammer in a wet towel and pound the piece until it is straight . Then mix some putty with black spray paint to cover the flaked paint where it was bent.

The stubby front bumper is well made and easy to install. This addition made my 4Runner look amazing. It is very sturdy and heavy.