Hooke RoadReviews of hookeroad.com

Hooke road has no concern in the packaging of their products. Customer service rep Deiily is a joke, too. Bumper arrived in a beat up box. Bumper wasn’t protected in any way. Told me to “spray paint” the bumper and all is good, would refund me $30. I declined. Ghosted me when I asked for a return shipping label. It’s now been over 2 weeks and I have gotten no where as far as returning or a reasonable refund. Don’t waste your time or your hard earned money. I’d give 0 stars if I could. Update 9/27: 1 star to 2 stars. I did finally receive a partial refund, 37.5% after nearly a month of back and forth emails to Deiily and reviews at several sites. I had the bumper powder coating since they ghosted me for a week straight when I was wanted to ship it back. Offered a $60 refund because any amount higher needed to be approved by the manager.(why was the manager not involved from the beginning is beyond my comprehension) I requested a partial refund to cover my powder coating cost. Their offer was to ship a new bumper or refund $150. This was finally their resolution after involving management. This bumper was a gift for my husband. The bumper itself seems pretty good we installed a winch as well. Thankfully he is pleased with the bumper. However, the entire process from delivery to a partial refund was extremely disappointing, on top of their none existent urgency to make this right from the beginning. I sure hope improved packaging is initiated. We will NEVER purchase anything else from Hooke Road.

Rust with in the first 2 weeks

I actually love the bumper and how it looks. However the paint job is horrible, within a month or so it started flaking off big spots of paint when I wash it. I'm gonna have to eventually remove it again so I can paint it properly.