hookandloom.comReviews of hookandloom.com

Hook & Loom's online chat helped me with picking a rug.

Incredible quality for reasonable prices. this was the purchase of our second carped from Hook&Loom and we are very happy with our purchased.

I appreciate you offering samples, they arrived promptly and were very useful to help me make a decision. I also was impressed that you emailed to verify the items in my order were what I intended. My rugs arrived as scheduled- and I’m very pleased with them! Feel great underfoot, the quality is very good and prices reasonable. I am a completely satisfied customer, and very much appreciate you personalized customer service.

There is something so refreshing about ordering on your website. Everything is so clearly laid out and organized. There is also so much transparency about price, texture, how thick each rug is, etc... And the rug itself is so beautifully made. It is a soft cotton and the colors are rich and deep. I love it!

Better than I could have wished, these rugs are thick soft and heavy. Excellent quality and craftsmanship. I’m very pleased I found your shop on the web and will be back for future needs. Also very well packaged with fast shipping.

Easy, seamless and such lovely rugs to choose from.

Customer service was excellent. Shipping was prompt.

The wool rug came several days before the pad as somehow FedEx separated them. The rug is beautiful, soft, springy and I love it. The pad arrived in only a plastic wrap and was partially soaked in possibly water. The shipper did not disclose why it was delayed, nor whether it had been damaged in shipping. I notified Hook and Loom and a replacement pad was sent via USPS wrapped in plastic and boxed. It arrived after several more days in good condition. I now have my living room back together and love the new look and feel of the rug. It was worth the wait and the cost was very reasonable. Thank you