hookandloom.comReviews of hookandloom.com

My order keeps getting delayed, month after month. Hook & Loom have had my money from the get-go and while customer service (email response) is speedy with answers it all feels like a non-answer. To be told the “container” due by end of the current month is delayed until the next month just seems made up. In my opinion they should have issued me a refund right away and in the future if the specific rug I want comes back in stock they could email me. I am not happy at all with this experience.

This rug seems very nice but is NOT for homes with pets. Customer service confirmed this after I contacted them to see how to care for the rug that my dog easily destroyed. I wish that it were more clearly stated on the web page and I didn't have to learn after spending so much on a rug. My dog has never destroyed another rug. If you have pets, do NOT buy this rug.

Bait and switch. I ordered about four rubber rug grips, spent over 100 dollars. Waited a week and there were no order updates. I finally emailed them and was told these do not SHIP without the purchase of their rugs. Snide asshat told me that it was on their website. I looked on the product description and it did not say this at the top of the information, only that it was "suggested" to buy the rugs. Then in small print, scrolling down, was this information. I took screenshots and sent to to them. I was told it would be "shared" with the management. Poor practices.

It was a nightmare. It wasn't a problem to place the order, but getting the order right and delivered took over a month and more aggravation than it was worth. The rugs shrink a lot so be prepared to cut down the pads to fit the shrinked rugs.