hookandloom.comReviews of hookandloom.com

The wool rug came several days before the pad as somehow FedEx separated them. The rug is beautiful, soft, springy and I love it. The pad arrived in only a plastic wrap and was partially soaked in possibly water. The shipper did not disclose why it was delayed, nor whether it had been damaged in shipping. I notified Hook and Loom and a replacement pad was sent via USPS wrapped in plastic and boxed. It arrived after several more days in good condition. I now have my living room back together and love the new look and feel of the rug. It was worth the wait and the cost was very reasonable. Thank you

Great clean product for sure. Only complaint would be I expected it to be a little more sturdy/durable. Had it less than a Few weeks and already have loops that have have pulled free. Haven't even gotten a chance to run any kind of vacuum over it so I know it wasn't a roller wheel. It was purchased for a nursery so it will be a high traffic rug after the baby comes so I am concerned with how it will hold up over time and with the possibility of my child having easy access to loose fibers that are non toxic sure but he could still potentially choke on it.

Delivery was fast and efficient. I like the rug. It is well made and true to size. I have it under my kitchen table and chairs. There is some pilling where my feet rest on the rug. It vacuums up okay. Would have been a five rating without the pilling.