hoogahealth.comReviews of hoogahealth.com

Response from hoogahealth.comJan 15, 2026

Hi Laurence Thank you for taking the time to share your experience. Unfortunately, international shipments — particularly to Europe — can sometimes encounter customs delays that are outside of our direct control, and in this case the carrier was unable to successfully complete delivery. While that’s frustrating, we agree that clear communication and resolution matter most when issues arise. As noted, once it became clear the package could not be recovered, we issued a full refund promptly and without complication. We’re glad our team was able to provide reassurance given the order value. You’re also correct that European orders may incur local taxes or customs fees set by the destination country. We’re actively working to make this clearer upfront. Thank you again for your feedback — it helps us improve, and we appreciate your professionalism throughout the process. — Hooga

Response from hoogahealth.comJan 15, 2026

Hi Sara-Ann, Thank you for the thoughtful review and for trusting Hooga with your health. We’re glad to hear the Ultra 360 has been helpful for pain, inflammation, and sleep, and that the green light therapy has supported your migraine recovery. While issues can occasionally arise with any electronic device, what matters to us is resolving them quickly, simply, and without friction — exactly as you described. We appreciate you taking the time to troubleshoot with us, and we’re happy we could promptly get a replacement on the way. Your experience reflects how we aim to support every customer. Thank you again for the recommendation — it truly means a lot to our small team. — Hooga

Response from hoogahealth.comJan 15, 2026

Hi Melissa Thank you for taking the time to share this — and we’re genuinely sorry for the frustration this caused. You’re correct that for lower-cost items like the grounding mat, return shipping can sometimes outweigh the value of the product depending on location. In those cases, a return may not make practical sense, and we should have done a better job explaining that clearly and helping you find a more reasonable solution. While we do subsidize outbound shipping and absorb part of those costs, that doesn’t change how this felt on your end — and for that, we apologize. We also apologize on Tyler’s behalf for how the communication came across. Even when policies are correct, the experience should still feel helpful and respectful. If you’re open to it, we’d appreciate the chance to make this right — whether that’s meeting you in the middle or finding another fair resolution. Please reach back out to our support team and reference this review. We do care deeply about customer satisfaction, and your feedback helps us improve. — Hooga

Response from hoogahealth.comJan 15, 2026

Hi Hari, We’re sorry to see this and would genuinely like to understand what led to your experience. We stand behind our products and our customer support, and we’re always willing to address concerns or make things right when something falls short. If you’re open to sharing more details, our team would be happy to review and help. — Hooga

Response from hoogahealth.comJan 15, 2026

Hi there, Thank you for taking the time to update your review — especially with the level of analysis you brought as an engineer. We’re glad you recognized the value in our wavelength selection and diode density. We design our devices to deliver clinical-grade output without unnecessary markup, and it’s validating to see that confirmed through independent comparison. We also appreciate your candid feedback on the original treatment pad. While it’s effective, we agree that reliability matters just as much as results, and feedback like yours directly informs our ongoing product improvements. It means a lot to hear the mask has delivered visible results for you and your daughter, and we’re happy our team could quickly resolve the controller issue by sending a replacement. Thank you for your trust and for sharing such a thoughtful, balanced review. — Hooga

Response from hoogahealth.comJan 15, 2026

Hi there, Thank you for sharing this — and we’re sorry for the frustration. The mask does include a quick-start guide in the box, and a full digital manual is always available and typically sent automatically upon request. In this case, it’s clear that didn’t happen as it should have, and that’s on us. The mask itself is designed to be straightforward once set up, but we agree that you should never be left guessing — especially with a premium device. We apologize that the follow-up fell through and that you were left without the information you needed. Our team would be happy to immediately send the manual and walk you through setup step by step if needed. You can reach us directly at [email protected] — please reference this review so we can resolve it quickly. We appreciate the feedback — it helps us improve. — Hooga

Response from hoogahealth.comJan 15, 2026

Hi Eva We’re sorry to hear this was your experience and want to clarify several important points for accuracy. Our devices are dual-voltage (110–240V) and fully compatible with European electrical standards. For international orders, we ship with US plugs and clearly state that customers may need a simple plug adapter, which is standard practice for many global electronics and does not affect safety or performance. Regarding shipping: expedited timelines are estimates provided by carriers, not guarantees. While carriers may issue credits to shippers in certain cases, those are not refunds of customer shipping fees, and delays caused by customs clearance are outside our control. On returns: international return shipping costs are the responsibility of the customer, which is disclosed in our policy. The requirement that items be returned in like-new condition is standard for health and electronic devices, particularly for international resale and safety compliance. That said, ignoring customer emails is not acceptable, and if communication fell short here, we apologize. It is likey your message was filtered to a junk or spam inbox somehow, we don't ever ignore emails. We take reliability concerns seriously as well and address them through replacements or support when reported. If you’re open to it, we’d like to review your order and communication history to see what can be resolved. You can reach us directly at [email protected] and reference this review. We value international customers and are continually working to improve clarity and support across regions. — Hooga

Response from hoogahealth.comJan 15, 2026

Hi Mf, We’re sorry for the frustration and appreciate you raising this. Without reviewing the specific order, it’s possible this item was placed as a pre-order, which would explain the delay in the package being handed off to UPS. With pre-orders, payment reserves a unit from an upcoming production batch, and the order ships as soon as inventory arrives. If that wasn’t made clear at checkout, we sincerely apologize — that’s on us. The 3–4 day timeframe refers to carrier transit time after the package ships, not the pre-order window itself. Not receiving timely email responses is also not the experience we aim to provide, and we apologize if communication fell short. Please reach out to us directly at [email protected] and reference this review so we can look up your order and give you a precise update. — Hooga