hoogahealth.comReviews of hoogahealth.com

Response from hoogahealth.comOct 12, 2026

Hi Tam, We're sorry to hear about your experience. You're absolutely right to expect the battery to work properly, and we apologize if our response came across as rude or dismissive. That certainly wasn't our intention. The suggestion to use the wall adapter was simply meant to offer another way to use the belt in the meantime, not to avoid addressing the battery issue. If your battery is defective, we're happy to replace it. Please reach back out to us so we can get this taken care of. Ask for Cord. We stand behind our products and always want our customers to have a good experience with Hooga. Thanks, Cord

Response from hoogahealth.comApr 1, 2026

Tami, We understand your frustration—and you’re right to expect a product at this level to work perfectly out of the box. We do want to clarify one point, because it matters. When an issue like this is reported, we don’t guess—we troubleshoot based on real failure data across our units. In many cases, what appears to be a “dead” system is actually a controller issue, and replacing that resolves things quickly without requiring a full unit swap. That’s why we initially offered to send a new controller—to get you up and running as fast as possible with the least disruption. That said, if a unit is truly dead on arrival, we agree—you shouldn’t be put in a position to troubleshoot extensively or pay to return it. That’s not the experience we stand for. We want to make this right. Please contact us directly at [email protected] with your order details so we can step in and resolve this properly—whether that means a full replacement or another solution that restores your confidence. We stand behind our products and will take care of you. Cord

Response from hoogahealth.comJan 23, 2026

Hi Aja, Thank you for taking the time to write this. I’m genuinely sorry for how this played out. You’re right on the core point: issues happen, but how a customer is treated when something goes wrong matters more than the issue itself. In your case, we missed that standard. You should never feel dismissed, talked past, or told—directly or indirectly—that what you’re experiencing isn’t real. That’s not acceptable, and it’s not how we want anyone to feel when they reach out to us for help. You’re also correct about Amazon fulfillment. Returned units being restocked as “new” does happen, and while that explains the situation, it does not excuse how the conversation was handled afterward. Acknowledging a known fulfillment issue while simultaneously minimizing your experience is a contradiction, and I understand why that felt invalidating and exhausting. I’ve reviewed this internally. We’re addressing both the communication approach used here and how we handle these edge cases going forward—specifically making sure concerns are fully addressed rather than argued, and that tone never crosses into defensive or dismissive territory. I appreciate you calling this out so clearly. Even though you chose to return the product, this feedback is being used to improve how we support customers moving forward. If you ever decide to give us another shot, I’d want that experience to be meaningfully different than this one. -Cord

Response from hoogahealth.comJan 15, 2026

Hi Phill Thank you for raising this publicly — transparency matters to us as well. When affiliate commissions are not paid, it is typically due to activity that falls outside our affiliate program terms, such as the use of unauthorized discount code sites, brand-keyword bidding, or other non-compliant traffic sources. In those cases, commissions are withheld in accordance with our policy to protect the integrity of the program. That said, we’re always willing to review any account in detail. If there’s been a misunderstanding or something we missed, we want to resolve it fairly. Please reach out to our affiliate support team directly with your affiliate ID so we can review the activity and provide a clear, definitive update. We value ethical, long-term partnerships and are happy to work with affiliates who operate within the program guidelines. — Hooga

Response from hoogahealth.comJan 15, 2026

Hi Teresa, Thanks for your feedback — I want to clarify a key detail for transparency. Your order was placed as a pre-order, which is clearly marked on the product page at checkout. A pre-order reserves a unit from the next production batch, and payment is collected at the time of order to secure that allocation. As soon as inventory arrives, orders are shipped immediately in the order they were received. Regarding support: we do use automated responses to ensure fast acknowledgment. If you ever prefer to bypass that and speak with a human directly, simply ask for a human in your reply — your message will be forwarded to our team and answered within one business day, usually much faster. We understand waiting can be frustrating, and we appreciate your patience. — Hooga

Response from hoogahealth.comJan 15, 2026

Hi Melissa Thank you for taking the time to share this — and we’re genuinely sorry for the frustration this caused. You’re correct that for lower-cost items like the grounding mat, return shipping can sometimes outweigh the value of the product depending on location. In those cases, a return may not make practical sense, and we should have done a better job explaining that clearly and helping you find a more reasonable solution. While we do subsidize outbound shipping and absorb part of those costs, that doesn’t change how this felt on your end — and for that, we apologize. We also apologize on Tyler’s behalf for how the communication came across. Even when policies are correct, the experience should still feel helpful and respectful. If you’re open to it, we’d appreciate the chance to make this right — whether that’s meeting you in the middle or finding another fair resolution. Please reach back out to our support team and reference this review. We do care deeply about customer satisfaction, and your feedback helps us improve. — Hooga

Response from hoogahealth.comJan 15, 2026

Hi Hari, We’re sorry to see this and would genuinely like to understand what led to your experience. We stand behind our products and our customer support, and we’re always willing to address concerns or make things right when something falls short. If you’re open to sharing more details, our team would be happy to review and help. — Hooga

Response from hoogahealth.comJan 15, 2026

Hi there, Thank you for sharing this — and we’re sorry for the frustration. The mask does include a quick-start guide in the box, and a full digital manual is always available and typically sent automatically upon request. In this case, it’s clear that didn’t happen as it should have, and that’s on us. The mask itself is designed to be straightforward once set up, but we agree that you should never be left guessing — especially with a premium device. We apologize that the follow-up fell through and that you were left without the information you needed. Our team would be happy to immediately send the manual and walk you through setup step by step if needed. You can reach us directly at [email protected] — please reference this review so we can resolve it quickly. We appreciate the feedback — it helps us improve. — Hooga