honiture.comReviews of honiture.com

Great vacuum cleaner. Lightweight suction is very good. Goes from carpet to hard floor very easily.

Customer service was helpful when I reached out for a refund and gave me a realistic solution to my issue considering the logistics and circumstances!

I ordered a cordless from this company to be delivered in June After a lot of faffing around still not here I cancelled the order saying I wanted a refund I have all email correspondence They still decided to send me the cordless which does not charge I again have told them I’m not happy with product It’s been over 2 weeks a Danny emailed me he’s trying to sort out return No more contact I’m a diabetic and suffer from chronic pain which is why I needed the cordless but this company is taking the mick Taken my money and left me with a useless machine Highly disappointed Please save your money and buy elsewhere This company is a ripoff

I would give a 0 out of 5 stars. They sent me 2 faulty pieces and when I reached out I was told they will only replace 1 of the pieces unless I give a 5 star review and send them a screenshot. I have asked to send it back for a refund and they haven’t gotten back to tell me how to return it. I got this because there were good reviews. I was able to use it 1 time before the battery gave out and it didn’t even suck anything up. So dissatisfied and I will be leaving negative reviews everywhere I can. How can a company try to manipulate you into giving a good review when it was their fault they sent faulty pieces.

Customer service very helpful.

The recent experience that promoted this review is my mixed feelings about Honiture. I have a model S13 purchased in August 2023, couldn't have been happier with it: quiet, powerful, light weight, easy to work with, reliable, until it accidentally fell and the battery was cracked. I went to the official website and couldn't find a replacement battery under the s13 model accessories , so I asked the almighty Google if S13 pro battery is interchangeable. Google AI said yes, so I ordered a S13 pro replacement battery, only to find out just by looking at the size and the back from the transparent package bag when I got it I knew it is not working for my S13 without even opening the package. So I checked the official website for return and refund policy. It says new and unopened /unused are qualified for full refund, minus shipping. I emailed customer service asking for exchange for a s13 replacement battery or a return, only to find out that s13 model and battery were no longer in production. I was very disappointed, however, Danny customer service staff offered a partial refund plus me keeping the battery because the international shipping was expensive. I have no use for the battery but I can live with a partial refund considering shipping fee. Overall experience with the product: 5 star, price is great for its performance Customer service response through email is quick (within one day) I am disappointed that the model I have is no longer supported within 3 years of purchase, don't know about other models

Very impressed with the customer service. We had a problem with our vacuum but they sent the parts as soon as they could and it was fixed. I hope they continue like this.

Good customer reviews