HoneydewReviews of honeydew.com

Response from HoneydewOct 8, 2025

Oh no, it seems something has gone wrong here! No Honeydew patient need pay more than $64/month for our unlimited care service, and because of our negotiated lab and medication partnerships, hardly any patients pay much more than that for lab testing and medicine. Please reach out to your care team and let them know that cost has become an issue. They can work with you to apply insurance to medication prices, find you other coverage options if you don't have insurance, and if needed, find you affordable cash pricing for lab tests. Patients come to Honeydew because we've built care model that's truly affordable. If that's not your experience, let us know so we can help get it right.

Response from HoneydewSep 15, 2025

Hi Holly, We’re very sorry that your experience was so frustrating, and you’re right to expect better. You shouldn’t have had to chase down information or feel unsupported, and we appreciate you giving us the chance to make things right. While we’re glad we were able to resolve things directly, we know the experience left a mark. That’s not the standard we hold ourselves to. Most of our patients tell us they feel deeply cared for by our team, and we’re committed to making sure that’s true for you moving forward as well. Best, Connor @ Honeydew

Response from HoneydewSep 15, 2025

Hi Krista, Thank you for taking the time to share your thoughts — we’re genuinely sorry to hear that you felt misled, and we appreciate the opportunity to clarify a few things for you and others reading this. First, we want to gently clarify: Honeydew does accept insurance for lab work as well as for medication when they're ordered as part of your care. And while it's true that our membership-based service is not billed through insurance, we do this intentionally to offer a more streamlined, accessible, and personalized experience — no surprise bills, no long waits, and continuity with the same provider. We also offer flexible pricing options to help make care more affordable. While our annual plan comes out to $299/year (or about $25/month), we also offer monthly plans starting as low as $39/month — no need to pay $300 up front if that’s not the right fit. Our goal is to provide expert, ongoing dermatology care (not just a one-time video visit) and we know that approach isn’t for everyone. But for people looking for support with chronic skin conditions and a care team they can reach anytime, we work hard to make it worth it. We’re rooting for you in your skincare journey and hope you find the care that’s right for you. Best, Connor @ Honeydew

Response from HoneydewJul 16, 2025

Hi Megan, We’re really sorry to hear about your experience. This absolutely didn’t go the way it should have, and we understand how frustrating that must have been. To clarify, our team did successfully send your prescription multiple times, but unfortunately your pharmacy was experiencing a technical issue that prevented it from being received on their end. While this was out of our control, we still take responsibility for making sure a patient is supported throughout the process. It’s clear that didn’t happen here, and we sincerely regret the inconvenience and disappointment it caused. We’re glad to hear you were able to get the care you needed elsewhere, and we wish you the best in your skincare journey. If you ever decide to give Honeydew another try, we’d love the chance to support you with the reliable and compassionate care we’re known for. Sincerely, Connor at Honeydew