HoneydewReviews of honeydew.com

I would give negative 100 stars if I could. I have never worked with a worse company in my life. There has been very little communication between the care coordinator and my daughter so this entire process has taken way longer than it would have if we had just gone to the dermatologist. It was far more expensive as well with the amount of money they charge monthly. I do not recommend and advise you go to a dermatologist, you will save money and complete your treatment in a fraction of the time.

I requested a refund after making one payment of the required two payments for their Accutane subscription. They said they couldn’t give me a refund through a AI generated email with no further explanation after I called their service #. Their website sucks, it’s super expensive to use this service, and you don’t even get a full dosage of Accutane. It’s cheaper to go to the doctor. I would give it a -10/10 if I could 🤷🏼‍♀️

Huge false advertisement or atleast very misleading. They charge you 64 bucks a month and you have to have 4 months minimum. So you think you get product right no what you pay for is them telling you what products to get. Which they always recommend their survival lit which cost another 120 a month like bro I ain't made of money to spend almost 200 a month on bs I can get for 20 at the store by myself. Then they also want you to pay for a blood draw 2 times so thats another 80 bucks unless you want to pay hundreds of dollars for something you can do yourself for less than 20 dont bother company is such a scam. Also when you try to cancel they give you the speel of how you have to pay 4 months. Take my advice if you are in the same situation just get a new bank card f paying for a service I dont use im so sick of all these companies there are so many like this nowadays

They are poor at managing iPledge. They could not locate my iPledge account, I have had my number for 20 years. I spent three days attempting to open access for them. A very nice CSA at iPledge explained I had done all that was required by a patient, it was up to the staff at Honey Dew. I had a hysterectomy in May, 2002 and my health records no longer had it active. I had my doctor make my surgery part of my notes and it was not enough. I am 69 years old, no uterus, no cervix and on HRT. HRT threw a wrench in the works….no effort to get this verified by their staff. I am not sure if video chat is the way for health care. It is a sour note for me. Good luck, I do not recommend this site. There are not enough coordinators or they have not been trained. Dr. Spitz sure has thing going on here…PT Barnum once said, “there is a sucker born every minute.” I hate leaving these kinds of notes. Everyone deserves praise for a job well done or attempting to do a job well. In this case this review is well deserved in poor patient management.

They said they do not charge until you are prescribed a medication. This is not true, you must pay for their membership to complete sign up. I paid for a 4 month membership at sign up. I was not able to use it and called their customer support to see if I could get a refund if I canceled. They said yes and to cancel through the dashboard and email the address they gave me for the refund. I did not receive any services, have an appointment, or get a prescription. I followed their instructions. They are now saying their customer service is not able to say if they give refunds and they are keeping my money because I was in the "waiting" period, the 30 days before you have an appointment. That would be like if you scheduled a doctor's appointment for a month in the future and canceled it and they charged you a couple hundred dollars because you had already had the privilege of waiting a couple weeks, that after a couple more weeks would lead to a doctor's appointment. Absurd. Predatory advertising and sign-up.

I’m extremely disappointed with my experience with Honeydew. I initially signed up for Accutane treatment, but there was a significant lack of follow-up and continuity of care. The last meaningful outreach I received was in April, and I was left for months without appropriate follow-up or access to the medication I was paying to receive care for. Despite this, monthly membership fees continued to be charged. What is especially frustrating is that these payments were made using HSA funds for healthcare services that, in my experience, were not actually being provided during that period. When I contacted Honeydew requesting a refund, they acknowledged the situation but only offered a partial refund rather than reimbursing me for the full period in which I was not receiving treatment or follow-up. The staff I communicated with were polite, but the overall experience left me feeling that there was very little accountability for the lapse in care. If you are considering Honeydew, I would recommend paying close attention to your billing and making sure you are actually receiving the ongoing follow-up and treatment you are being charged for.

Avoid. Awful service. It's self-guided; you have to be glued to your phone or desktop to "message" in a chat, which is not a live chat, as the support generally takes 24 hours to respond. The steps are not clearly defined; you will only receive texts to prompt you to log back into the chat log to check a message. It is 100x easier to see a doctor in person and cost half. The high monthly fee isn't justifiable in any way because the serivce is absolutely terrible.

I lost an entire month of treatment because of Honeydew’s broken Accutane onboarding process. I signed up specifically to start Accutane and completed my first required pregnancy test on August 19. I went out of my way to get it done before an international trip because I understood that I was beginning the mandatory iPLEDGE process and 30-day waiting period. Nearly a month later, I discovered that my waiting period had never even started. Apparently, an additional enrollment form was required before Honeydew could enroll me in iPLEDGE. But a step that can delay treatment by an entire month was not clearly surfaced as a critical, blocking requirement in their task flow. Instead, important information was buried in their chat/automated messages while I reasonably believed the process was underway. By the time I discovered the issue and re-signed the form, it was too late. Honeydew told me they couldn’t backdate my enrollment, so I now have to wait another 30 days to start a medication I expected to start this week. Even after they supposedly corrected it, I received an “action required” email from iPLEDGE with an invitation link that immediately gave me an error saying it was invalid, expired, or already used — leaving me once again unsure whether everything had actually gone through. Honeydew apologized and offered me a $25 credit, which feels wildly inadequate for losing a month of treatment because of their process. It’s also worth knowing that if you’re joining Honeydew for Accutane, you pay for the service during the mandatory 30-day iPLEDGE waiting period even though you cannot receive Accutane yet. In my case, I paid for the service, waited nearly a month thinking I was completing that required period, and then learned that the clock had never started and I had to wait all over again. Honeydew is supposed to make accessing dermatological care easier. If they are managing Accutane patients, successfully initiating iPLEDGE enrollment and making the patient’s status unmistakably clear should be one of the most basic functions of the service. If you do use Honeydew for Accutane, independently verify that your iPLEDGE enrollment is complete and ask for the exact date your 30-day waiting period began. Do not assume that completing your pregnancy test means the process has started. Based on my experience, I absolutely do not recommend them.