HoneyBookReviews of honeybook.com

Listen, I don’t usually take time to write reviews, but my experience with HoneyBook was so shady, I have to warn others. They didn’t just drop the ball—they took the ball, sold it for profit, and left me in the dust. I trusted them with my business, and they straight-up SCAMMED me out of my grandfathered plan. When I reached out for help, their customer service was a joke. Robotic responses. Zero empathy. And when I asked for clarity, they gave me the worst advice imaginable—cancel my plan, which conveniently locked me into paying triple the price for a worse deal. Here’s the kicker: they pretended this was “for my benefit.” Are you kidding me? No transparency. No heads-up. Just bait, switch, and upsell. Then they tried to soften the blow with a weak 20% discount, like that was supposed to fix their mess. Actions speak louder than words, and HoneyBook’s actions scream one thing: profits over people. They don’t care about you, your business, or your loyalty. They just want your money. If you value honesty, fairness, and customer care, do yourself a favor: take your business elsewhere. HoneyBook doesn’t deserve your trust or your hard-earned dollars.

Signed up for the trial last night. Did not add any information to the site about 4 hours later could not get in. Talked to an agent who stated my account was closed for fraud and could not reactivate and I would need to refund clients. WHAT CLIENTS?? I have never had an account with honeybook before ever!! and the agent couldn’t even explain why the account was closed.

I don't use most of the features and I'm having to pay for the improvements when I don't use them.

I wish the company would give more walk throughs on how to utilize the platform better. I find the entire time I've had honeybook I've been guessing on how to use it. I also wish the platform worked the same on mobile and desktop I wish I had more options on my phone as I do with my laptop as I soemtiems have to make changes and don't always have my desktop handy and then my clients are waiting on me to update when I'm near a desktop. I also wish emails didn't go to my clients spam and the system was more client friendly. I've had customers complain about links not working or loading and glitching and they were unable to edit what they have done.

So far, HoneyBook has been user friendly and easy to get to know.

HoneyBook has been a game-changer for managing my business operations. From client onboarding to invoicing, it streamlines everything in one platform, saving me hours of manual work every week. The user-friendly interface makes it simple to create professional proposals, contracts, and invoices in minutes. What I love most is the automation features—reminders, payment tracking, and follow-ups are handled effortlessly. The integrations with tools like QuickBooks and calendars keep my workflow seamless. Plus, their customer support is responsive and genuinely helpful whenever I have questions. Whether you're just starting out or scaling your business, HoneyBook is worth the investment. It’s not just a tool; it’s like having an extra team member keeping your business organized and professional. Highly recommend it!

I would like to see more short tutorials on generating invoices. There are so many bells and whistles, for me, it needs to be broken down into smaller segments. There is a lot for me to learn, then I need to teach my clients too. It has taken awhile to get a bit of an understanding of the process. I have emailed my questions and received answers which has been helpful.

This is a decent software, but I am disappointed in some of the capabilities that should be included with the Starter Membership. As a small business, I don't need all the bells and whistles that the other memberships offer, but customizing templates should be a basic option included in a membership. Deeply disappointed by its restrictions. Will probably cancel.