HoneyBookReviews of honeybook.com

I am loving it so far! It has everything I need and MORE! I am still learning to use it but it's very easy to do so. I am so excited to level up my business!

This company has been working on upgrades that are very helpful and ideal for small business owners. They are being very comucative. Always sharing details and information on all the improvements and offering webinars and online help if needed. Listening to us clients needs have been the key to their success.

Has streamlined my business and helped me grow as a small business owner! From email contact forms that easily integrate on my website, to client email, to invoicing, to banking, to expense tracking, it's seriously the best investment.

Great Experience.

Hard for clients to make payments and harder to move around the app. Still not aure if money is being deposited in my account or if i need to take it out. Payment cleared but still not in my account. Payment was done over a week ago. Waste of money dont use

Wish list: More flexible payment options, including donation only and Venmo links. A more modifiable service offering, so I can leave out cost. An easy way to make a smart file or even a template into a lead form without having to cut and paste everything.

A once loved tool has been ruined by AI. I signed up for Honeybook when it first launched several years ago. It was perfect and worked amazingly for about 3 years. However, Honeybook has rapidly gone downhill in recent years. Every element I once loved has been altered to make the experience less user friendly and more time consuming. The platform is now riddled with endless "updates" that seem to come out of nowhere and make zero sense. I feel like AI has been let loose to make "improvements" with no real user testing. Every update has major bugs and causes things not to work properly. They are constantly "fixing" things that are not broken, randomly repositioning items making them harder to find. Former one click actions become more complicated and require several actions to complete. The "smart files" lack key elements that make them unusable, like negative line items for discounting individual items. I still us legacy files for this reason, but fear those will disappear soon too. Customer support is not knowledgable and it seems to require several interactions before they even understand what the issue is. Sadly, switching CRMs is a large undertaking so if you have not signed up yet, I'd find something different before you get stuck here.

I don’t enjoy writing negative reviews, but what HoneyBook has done is inexcusable. As a long-time customer, I was abruptly locked out of my account for no clear reason—and left completely in the dark for over six days. Support was non-existent. No replies. No urgency. Nothing. As a business owner, this kind of negligence is not just frustrating—it’s damaging. I couldn’t access my clients, contracts, invoices, or critical documents. The platform I trusted to help me run my business essentially became a roadblock to it. This experience taught me a hard lesson: always back up your data elsewhere. HoneyBook has proven to be completely unreliable. After two years of loyalty, I will never use their services again—especially not with their tone-deaf price hikes. I strongly advise fellow business owners to look elsewhere. Don’t put your business in the hands of a platform that goes silent when you need them most.