Honest Paws Reviews | Read Customer Reviews of honestpaws.com

Honest Paws Reviews | Read Customer Reviews of honestpaws.com

Honest Paws reviews

2,736 approved reviews, newest moderated first

Gwen J.
Aug 14, 2024
Antonio is wonderful - great CSR
Antonio helped to cancel the Green Lipped Muscle powder that I had been giving to my Labrador Retriever. The product was working very well but unfortunately, not good enough to keep our old boy mobile so we had to make the tough decision to euthanize him. I explained this to Antonio and he was sympathetic and most helpful. We love Honest Paws and have referred to several friends.
Response from Honest PawsAug 15, 2024
Thank you so much for your feedback! We're glad to hear that Antonio provided top-notch customer service and was able to help you quickly. We're sorry to hear that the Green Lipped Mussel wasn't a hit with your Labrador, but we appreciate you giving them a try. We're here for you if you need any other assistance or have more questions. Thanks again for sharing your experience! ~Gina 🐾
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Laurie H.
Aug 14, 2024
Gina was very personable and great at…
Gina was very personable and great at offering problem solving options with kindness and consideration- I appreciate this kind of customer service interaction. It's unfortunately a lost art. Thank u Again 💓
Response from Honest PawsAug 14, 2024
Your kind words mean the world to us, Laurie. Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a positive experience with my service. If you have any further questions or need additional assistance, please don't hesitate to reach out. We're here to help! ~Gina 🐾
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Pamela K.
Aug 14, 2024
Gina Perkins got back to me right away…
Gina Perkins got back to me right away and solved my problem quickly. I really appreciate the great customer service, as it makes me feel that your company genuinely cares. 😀
Response from Honest PawsAug 14, 2024
Thank you for your kind feedback, Pamela! It is an honor to help you and be able to solve your problem quickly. We're so happy to hear that you found our customer service great! This is always our goal. If you need anything else, feel free to reach out! ~Gina 🐶
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Lindsay B.
Aug 14, 2024
Genesis was a fantastic help!
Genesis was a fantastic help!
Response from Honest PawsAug 14, 2024
Thank you for your feedback, Lindsay! We're happy to hear that Genesis was able to provide great customer service! If you need anything else, just give us a shout. ~Gina 🐾
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Diane A.
Aug 13, 2024
It was very expensive and it didn't…
It was very expensive and it didn't work at all. I have three dogs. I've been giving them Charlotte's Web CBD and we switched to Honest Paws. I was disappointed. It does not work like the Charlotte's Web for any of my dogs.
Response from Honest PawsAug 13, 2024
Thank you for sharing your experience with Honest Paws CBD Oil, Diane. We're sorry to hear that it hasn't provided the relief you were hoping for your dog. While we're disappointed to learn that our product didn't meet your expectations, we appreciate your honest feedback. We're continuously working to improve our products and value insights like yours. We've reached out to you via email to help you further, and please don't hesitate to respond. We're always here to help! ~Gina 🐾
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Deb P.
Aug 13, 2024
I particularly like being forewarned…
I particularly like being forewarned right before my next subscription is going to be sent out because… this past week my dog had some issues and was put on prednisone for 10 days. The vet said NOT to give her her daily dose of cbd meds until the prednisone was done. I cancelled my next order of the subscription cbd because I had some on hand. I greatly appreciate the heads up before you send it!
Response from Honest PawsAug 13, 2024
Thank you for taking the time to share your feedback with us, Deb. We are delighted to hear that you had a positive experience with our products and service. If you have any further concerns or questions, please do not hesitate to reach out to us directly. We appreciate your business and look forward to serving you again. ~Gina 🐾
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Frank
Aug 13, 2024
Antonio provided efficient, knowledgeable assistance to my request.
Antonio provided efficient, knowledgeable assistance to my request.
Response from Honest PawsAug 13, 2024
Thank you for sharing your experience with us. We're so happy to hear that Antonio provided excellent customer service! This is always our goal. If you need anything else, feel free to reach out! ~Gina 🐶
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Suzi P.
Aug 13, 2024
Positive Experience
We ordered the Calm CBD Soft Chews and, although I believe these are of high quality and helpful to some dogs, our pet just could not tolerate them. I reached out to Customer Support and Gina was very prompt to reply and genuinely helpful. A refund was issued the same day. I highly recommend trying this product for your pet’s anxiety and related issues. The customer service is above & beyond!
Response from Honest PawsAug 13, 2024
Thank you for sharing your positive experience with us, Suzi! I am very pleased to help you. If you have any further questions or need additional assistance, please don't hesitate to reach out. We're here to help! Thank you for choosing Honest Paws! ~Gina 🐾
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