Kristi K.
I had postage due of 5.65
UPDATE Honest Paws called me direct. I spoke with them and told them what happened. Tgey had a glitch in their system and my order was duplicated. It must’ve gone out without postage. They refunded my postage due and told me to keep the duplicated order. I am impressed that they stayed vigilant and corrected the issue. I had postage due of 5.65. I emailed about it right away and Omar said he’d get back to me. I heard nothing so I initiated another email This time he said I wasn’t responsible for it and to basically ignore it. I emailed again and said I already HAD to pay it to get my packages. Now. I’ve heard nothing except you really want to know what I think. You seem more worried about that than answering and fixing my problem
Response from Honest PawsNov 22, 2023
Thank you for sharing your review, Kristi. We're sorry to hear about the inconvenience you've experienced. Your feedback is crucial, and we appreciate you bringing this to our attention. We reached out to you via email to ensure everything gets sorted out for you. Thank you for your patience and understanding. ~From Your Honest Paws Family 🙏🏻