Michael S.
A little bit shady
I paid for the labs and was found to have low testosterone, but due to circumstances, I was offered a prescription for clomiphene and anastrozole. I decided not to use these medications. I checked the subscription page and it showed no active subscription, yet I was still charged $25 today. When I messaged to cancel, they said I was subscribed to the Men's Basic Membership at $25/month, yet no subscription showed. Before I decided to not go through with ordering the prescribed medicines, I checked how much it would cost, and while the medications were relatively inexpensive (~$60 per month), it was also forcing me into a "Premium" membership, which is $155 a month. There was no clear way to remove this from the cart, so it seems it is forced upon you to be able to order medication. I am so sick and tired of companies that play games like this, which is why I am leaving a 1 star review. I will say the provider I talked to was fine and helpful, so that is not the issue, but everything else is leaving a very bad taste in my mouth.
Response from Hone HealthSep 30, 2026
Michael, thank you for sharing this — and I'm sorry for the frustration around the charge and the membership tiers. We want your subscription status and billing to be clear at every step, and it sounds like that wasn't the case here. Your cancellation request has been received and our Care Team will confirm it's processed correctly, including reviewing the charge. We'd also like to look into the membership/pricing display issue you flagged. Someone will be in touch soon if they haven't already!



