Hone HealthReviews of honehealth.com

I have been using Hone services since March 2026. I have had great service with my doctor. However, there have been several billing issues where I am charged every 2-3 weeks for prescriptions that are monthly. I have not gotten that resolved. I have now been out of medication for 2 weeks. I asked for it to be sent to my local pharmacy to avoive the two week billing and that has not happened et. I emailed 3 days ago and informed them that it still was not there and I have emailed every day for 3 days with no response. If it was not for my doctor I would cancel my services and give this a 1 star review

Although I had a pleasant experience with Dr. Bivens who addressed my concerns very well. I feel the Hone advertising and pricing are very deceptive. Starting the process you have no idea what the costs will be except the $65 for the initial lab testing and first consultation with a physician. Beware the membership is more than the medications and there are zero options for less expensive alternative memberships. Basically if you want the medication you have to pay a ridiculous price for the membership on top of medications. And I still can't see from the app what's supposed to be included in the membership and what fees I will incur additionally.

The $65.00 test and Doctor consult are good. The $150.00 monthy membership fee and the high priced HRT makes it expensive. Who can afford $250 to $300.00 a month for HRT? Not me. They bait and switch, by offering a $25.00 membership. But when you go to check out, that membership is not available to choose. The health care in the USA is such a joke. It's all about profit

I had my blood draw and had to get it done again. I got it done the second time and scheduled an appointment to go over the results; had to wait about a week to be seen. I showed up for my appointment, as instructed and no one was there. I had no way of contacting anyone to get information as to what was going on other than to send a message and wait (it said up to 24 hours) for a response. Someone got back to me within a couple of hours and said the dr. was having technical issues on their end. I think there should be a way to live chat/call during business hours to resolve more immediate issues. I was worried it was going to charge me a fee for "missing my appointment" when I did show up. I got my appointment rescheduled for a few days later and everything went smoothly there. The dr. was nice and asked me about my history and explained everything well.

I don't know why i'm being billed for every month, they don't explain and it's hard to cancel. They don't have a number where you can contact them. But their chat is responsive.

Absolute garbage. They sent my husband an hour out of town to have his blood drawn and after waiting THREE WEEKS, told him they lost the lab results. Now I’m trying to get us reimbursed for the gas (never mind him taking a day off work) and cancel his membership, but they don’t make it easy. Edit: I’ve shared my husband, Jeremy Pettigrew’s info as requested and I’m waiting to hear back. 2nd edit: They refunded all but $5 of what we paid them. I wanted reimbursement for gas too, but at least we got most of our money back that paid for nothing.

At first I loved this company. Had appointment, meds came and I felt better. One refill came on one medication but the other 2 were not sent in time and I ran out of two hormones for three days. I thought when I contacted someone they would expedite it but they did not. 3 days no hormones is not good care. Make sure patients get meds timely.

Honest review here… I would actually say 2.5. I’m giving stars for the type of medication they offer, the inexpensive labs, and for the doctor. My problems are, awful communication in all departments. very expensive, and they make you jump through hoops to cancel. I was prescribed several different hormones, one in which I had a histamine reaction to. I wanted to start my progesterone early to help stabilize my system as I’m estrogen dominant relative to progesterone. I couldn’t get a quick question to the doctor and by the time I did talk to her three weeks went by meaning I had to either take the potential risk and treat myself or just suffer. I was charged for a missed appt that I never missed but was not let into on Google meets, charged for a RX that I didn’t want to take until asking the doctor my question and then never received the medication after we do discuss it. All of this stems from poor communication. You pay 150.00 a month for no guidance help or care when you need it. “ we are getting paid regardless type of attitude” it seems to me.